EasyVista Acquires Goverlan to Expand Product Capabilities Toward Self-Healing
When Support admins start working on a new incident, their first step is to collect as much information as possible on the current state of the target machine. Usually, you would do that with a remote-control session. But that means interrupting the user and spending much time gathering the machine stats from various places.
Goverlan lets you get all the info in a couple of clicks, without interrupting the user.