Support Techs can spend 30-90 mins per day updating case notes (about 15-45 days a year)
Up to 70% of tickets have incomplete or missing data
Having to switch between remote support and ticketing systems
Makes reporting and analysis on incident management difficult
The integration allows Support Techs to work tickets directly in their remote support console while all actions performed are automatically stored in the support case. There’s no switching between different applications to close tickets.
Integrate the Goverlan Reach Remote Support Console with:
Access and sort your incident and service requests directly within your Goverlan Reach Console
With just one click, automatically record of the complete session notes in chronological order when a ticket is closed