Get to any user or machine in no time through advanced Active Directory searches, real-time detection of user logged-in workstations, and full support for VDI, RDP and Citrix sessions
Support your users without interrupting their work. Query, control and manage workstations via background management tasks. Remote Control only when necessary
The most common desktop support tickets usually fall in those simple categories:
- Blue screen
- User can’t log in
- User’s computer is slow
- Internet is slow
- User can’t print
- User can’t access a directory
- I need a software installed or repaired
For all those small tasks, Goverlan remote help desk software provides an expedient way for technicians to quickly work behind the scenes:
- Reset a password
- Unlock an account
- Install a driver or device
- Add a printer or map a drive
- Install, repair a software
- Run & end a process
- Monitor performance
Goverlan fully integrates with your internal Active Directory with powerful search capabilities. Quick find and access any Active Directory objects.
Manage accounts and groups, reset password or unlock accounts.
You can also use Goverlan to remotely change machine names and apply domain memberships.
Goverlan includes a powerful remote task manager that allows the monitoring and management of running processes. Keep an eye on performance counters and detect system health issues. Manage Startup programs to improve user login speed.
Query your users' machines live!
Goverlan's fastConnect feature queries where a user is logged-in live. Quickly and effortlessly access your users' machine — no information required.
Browse through and manage the remote file system. Transfer files to-and-from the remote PC.Get privileged command line and PowerShell access to your workstations and servers.
Power Management of remote machines with Intel® vPro™ AMT support for out-of-band management.
Power off, stand by, restart or logoff users on your remote endpoints.
Query and manage local user accounts and groups on individual or set of machines.
Rename the local administrator account, reset password or modify group memberships.
Start, stop, modify, or remove system services or drivers.
Scan and report on connected devices like monitors, printers, drives, USB devices and others.
Query and manage user drive mappings and connected printers.
Remotely configure additional file drive maps, printers, environment variables or desktop shortcuts to your users’ desktop sessions without interrupting them.
For your more complicated cases, you can assist your users via remote control:
Monitor multiple systems at once and detect issues or undesired activity—live! View health status and spot performance issues by monitoring CPU, disk, memory and network activity levels. Allow the support team to monitor multiple machines while working on another machine, multi-task, and detect issues in real time.
Shadow Citrix XenApp / XenDesktop and Microsoft RDP user session. Goverlan supports multiple-monitor remote desktop sessions.
Goverlan is capable of detecting active logged-in sessions of a user (including Citrix and RDP sessions). Specify a user name to connect to, and Goverlan will present you with the user’s machines. You can even specify a partial user ID and Goverlan automatically searches Active Directory to resolve full user information.
Goverlan supports multi-monitors endoint. Enable single monitor viewport or all monitors at once. Or view one viewport per monitor on the operator side.
Choose from the GovRC, GovRCMD, RDP, VNC, AMT, Telnet or SSH access protocols to gain access to the full ecosystem of platform types.
On-demand assistance of any user over the internet. Unattended and privileged access to internal and external systems.
Delegating simple tasks to your help desk benefits your IT organization by freeing your system admins from working on time-consuming assignments. They can now turn their focus on what matter the most: configuration and systems management, IT workflow and process automation.
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Goverlan Reach meets the most stringent compliance mandates imposed on government agencies, healthcare organizations, and financial institutions, such as HIPAA and FICA. Goverlan offers comprehensive access controls, including audit trails of privilege access, multi-factor authentication, and strong security encryption (AES 256 , TSL 1.2).
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Global control across all your sites, without a VPN.
Perform individual or global endpoint management of travelling users, home machines, standalone servers or kiosk machines.
We are available Monday to Friday from 9:00 AM to 8:00 PM (EDT)
