Goverlan Remote Access for Kiosks and Digital Signage Systems is a smarter Remote Support and Monitoring software that enhances the maintenance of public-facing digital displays. It enables IT departments, systems integrators and technicians to monitor and support mission-critical systems remotely from their desk without disrupting the guest experience.
Goverlan is used in multiple industry verticals, including Healthcare, Hospitality, Education and Retail, to provide remote access to a range of digital signage systems (DSS), such as electronic billboards, kiosks, point of sale systems and touchscreen displays.
Goverlan Remote Access for Kiosks and Digital Signage Systems offers three main methods for performing remote support:
Support systems that require immediate attention. Deal with the aftermaths of a digital signage fail without exposing the digital display system's desktop to public view.
When the Curtain Mode is activated:
Accelerate troubleshooting and remediation for a faster time-to-resolution.
Seamless Remote Support for digital displays without interrupting production
Goverlan Background Systems
Management tools allow a technician to work behind-the-scenes without interrupting the delivery of digital content to your
or interfering with the applications running on your kiosks.
Push updates in real-time, transfer a file, or execute a change of configuration, while the digital signage stays in production and keeps operating normally. Background IT management is a seamless method for providing remote support.
Day-to-day support without interruption
Prevent Future DSS failures
Using Goverlan Reach's IT Process Automation module, a console operator can schedule maintenance tasks at the most convenient time. Program recurring tasks or one-offs with Goverlan's easy-to-use UI:
The Goverlan Reach platform offers two main methods for monitoring digital signage systems:
Remotely QA multiple screens at once
The Multi-Machine Screen Monitor allows a remote console operator to view a group of digital signage devices at the same time. This is perfect for QA digital assets without having to be present at the host machine, allowing you to remotely ensure everything is working according to plan. The Multi-Machine Screen View can display over 100 screens at once.
If you are the person in charge of programming content, you will be able to verify in real-time that each digital signage is running the right creative or application.
If you are a remote support technician, you will be able to monitor real-time performance of CPU, disk, memory and network activity levels or spot a message error prompt.
To facilitate collaboration and troubleshooting, technicians can also invite other operators to join a session. They can also record a video or capture a screenshot and share it with the rest of the team.
QA your systems in real-time
With IT Process Automation, a console operator can scan a group of machines to detect a specific change of configuration or state, send alerts, and automate remediation. He or she can also collect data on multiple systems at once and consolidate the output into a report.
Examples of Scan Detect workflows:
Examples of reports:
Set up granular access for your team based on a job function: Marketing, HR, Support Technician, Systems Admin, Active Directory Manager
Goverlan Reach uses AES 256 as well as TLS 1.2 security protocols to encrypt all communications between systems.
Goverlan keeps a trail of operator access and actions which allow you to audit and monitor privileged access.