Goverlan’s zero-hassle integration with Freshdesk plus powerful remote support features and automated case notes generation will boost your team’s efficiency, time-to-resolution and compliance requirements.
Automated Case Notes
Improved Knowledge Base
Complete case notes every time
Improve productivity and efficiency by removing this tedious and manual task and let Goverlan auto-generate accurate and actionable resolution information.
Auto-Generate a Searchable Knowledge Base
Build a searchable knowledge base of resolution information using Goverlan’s auto-generated case notes.
Meet Compliance Requirements
by enforcing the auditing of technician’s actions.
No Complex Setup!
Collaborate on Incident
Two or more technicians can work on the resolution of an incident simultaneously, promoting team collaboration.
Support your users, on-demand or unattended - anytime, anywhere.