Remote Monitoring and Management (RMM) Software
What is Remote Monitoring and Management (RMM) Software?
Remote monitoring and management (RMM) are the processes of observing, structuring and controlling IT systems by method of locally installed agents that can be accessed by a management service provider.
What is RMM software used for?
Remote Maintenance and Remediation:
IT pros can install software, administer updates, run scripts, and remotely connect to machines to troubleshoot and fix issues without interrupting the end user.
Automated IT Management:
RMM software allows you to streamline workflows and systematize multiple common IT tasks, from installing patches to running scripts to creating and responding to tickets with fixed policies and actions.
Monitoring and Alerts:
With RMM software solutions, you are able to monitor the status and performance of individual systems and the entire network all day, every day. Tech personnel can be alerted to potential problems before they become troublesome, create automated workflows to manage those alerts, and create reports that provide clear insights into asset inventory, system/network activity, compliance, and the direct value of IT support.
What are the advantages and
benefits of RMM software?
Automation
The automation aspect of RMM rids IT Pros of having to do menial, time-consuming tasks and allows them to be able to support more users and endpoints.
Proactivity
RMM software allows helps techs get ahead of potential problems and prevents downtime and disruption altogether.
Management and Control
RMM allows users to support, secure, and manage many networks and systems no matter where they are located.
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I love Goverlan... Overall I have been using Goverlan now for 4 years, and of all the products I have tried out, Goverlan is the best. I like everything about Goverlan pretty much. I like the fact that I can deploy software remotely, connect to machines remotely, connect to Workgroup added machines, see all the details about a connected machine, add printers remotely, see file folders, run DOS Commands. It is just a great product for an IT Admin to monitor machines.
– Wesley S. Head of Information Technology, Manufacturing