During a Reach session, the support engineer will be able to perform the following actions in order to assist you:
View your machine's screen & control your mouse and keyboard
Perform background system management tasks such as installing software, transferring data, running tasks, and other support actions.
(press Ctrl+J to see your downloads)
to start your Reach Session!
Install the Reach Client.
( Click on Reach Client macOS package in
your downloads folder )
Once the app is installed, click the
"Launch Reach Client" button here