Goverlan

Privacy Policy


Thanks for visiting Goverlan. This privacy policy explains the what, how, and why of the personally identifying Information we collect when you visit the website located at www.goverlan.com (the “Site”) and when you use the Goverlan SaaS client portal and services at my.goverlan.com (“Services”) and includes Personal Information collected via email, SMS, telephone, WAP or other means. It also explains the specific ways we use and disclose that information. By using or accessing the Site or Services, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as described below.


Definitions

Getting a few definitions out of the way should help you better understand this policy.

When we say we, us, our or Goverlan, we're referring to Goverlan, Inc., a Delaware corporation.

Goverlan Customer refers to any customer that has entered into an agreement with Goverlan to use the Goverlan Product and Services on its Site.

Visitor refers to anyone accessing the Goverlan Site.

Personal Information refers to any information which may identify an individual personally, such as first and last name, home address, billing address, or other physical address, email address, telephone number, etc.

Information Collected

Information Collected from Goverlan Visitors

If you are a Visitor, Goverlan collects information on your use of our Site, such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as the referring URL, browser, operating system, cookie information, and Internet Service Provider (“Usage Data”). Goverlan’s purpose in collecting Usage Information is to better understand how Goverlan’s Visitors use the Site. Goverlan does not use the Usage Information to identify its Visitors and does not disclose the Usage Information other than under the circumstances described in this Privacy Policy.

As a Visitor, Goverlan collects potentially personally identifying information like Internet Protocol (or “IP”) addresses (“Potential PII”). Also, you may choose to interact with the Site that results in your providing Personal Information to Goverlan, such as giving us your name, email address, user name and password when signing up for a free trial of the Services or creating an account to post comments to the Goverlan blog or social media sites, etc. You should be aware that any information you provide in the Goverlan blog or social media areas may be read, collected, and used by others who access them.

We only collect Personal Information that is reasonable or necessary to accomplish the purpose of your interaction with Goverlan as a Visitor. You may choose not to provide this information but you need to understand that as a result, you may not be able to engage in certain activities on the Site. Any Personal Information provided by you as a Visitor to the Site will be used only as described in this Privacy Policy.

Information Collected from Goverlan Customers

If you are a Customer of Goverlan, when you signed up for the Services, you entered into an agreement with Goverlan to accept Goverlan’s terms of use of the Services, which includes the obligations in this Privacy Policy (“Agreement”). As part of your use of the Services, we collect the same information as that of a Visitor above and may ask you for additional information such as payment information, usage data in relation to the Services and other information we deem relevant for the purpose of providing the Services.

Goverlan may use your information and data as agreed to in the Agreement and to:

  • Process transactions between you and Goverlan.
  • Send e-mails about our Site or respond to inquiries.
  • Send e-mails and updates about the Goverlan Services, including newsletters.
  • Provide support for the Goverlan Services
  • Enhance or improve user experience, our Site, or Goverlan Services.
  • Monitor data to ensure that it complies with your contractual obligations to us.
  • Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or the Goverlan Services.
  • With your prior consent, we may post your personal testimonials along with those of other satisfied customers on our Site in addition to other endorsements.

The information we collect from a Customer is disclosed only in accordance with the Agreement and this Privacy Policy.

Use of Your Personal Information

We will never sell your data to third parties. However, in the course of business, we may hire third party individuals and organizations to help us make the Goverlan Services better. These third parties include our web host provider, other SaaS providers, such as an email hosting service, payment processors or outside contractors we hire to perform maintenance or assist us in securing our website. We may also hire third parties to operate, maintain, repair, or otherwise improve or preserve our website or its underlying files or systems.

Goverlan will may disclose Personal Information and Potential PII only to those of its employees and third-party organizations that (1) need to know such information in order to process it on Goverlan’s behalf or to provide services as described above and (2) have agreed not to disclose it to any other parties without Goverlan’s consent. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Site and/or the Service, you consent to the transfer of information to such individuals and organizations in order to accomplish these purposes.

Before using or sharing your information with non-agent third parties in ways not discussed here or previously authorized by you, we will provide you Notice and an opportunity to control the further use or disclosure of your personal information.

Goverlan’s website exposes a Some of our Clients page. Your company name may be published on this list or in other areas of the site where we display our key clients. If you do not wish your company name to be published on our website, send an email to privacy@goverlan.com to notify us.

If you are a registered user of the Service and have supplied your email address, Goverlan may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Goverlan and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Goverlan takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of Personal Information and Potential PII.

In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. If we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information and Potential PII as set forth in this policy. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information and Potential IP, as well as any choices you may have regarding your Personal Information and Potential IP.

Release of Your Information for Legal Purposes

We may access or release Personal Information about you when required to do so in order to comply with any applicable, laws, regulations, subpoena or enforceable governmental or public authority request, including, to meet national security or law enforcement requirements. We may also access or release Personal Information when we have a good faith believe that such access or release is reasonably necessary to (i) enforce applicable terms of service, including investigation of potential violations, (ii) detect, prevent, or otherwise address fraud, security or technical issues, (iii) respond to user support requests, or (iv) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

Right to Access, Edit, and Remove Your Information

You have a right to access personal information we hold about you. Whenever you use our Site or Goverlan Services, we strive to make sure that the Personal Information is correct. If that information is wrong, we give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your Personal Information, we may ask you to verify your identity before making any changes. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. Because we protect information from accidental or malicious destruction, even after information is deleted from the Goverlan Services, it may not be immediately deleted from Goverlan’s servers.

To request removal of your Personal Information from our Site, Services, blog or social media, contact us at privacy@Goverlan.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

If a User interacts with one of our Customers and the User seeks to access, or correct, amend, or delete inaccurate data or no longer wants to be contacted by one of our Customers, the User should direct its inquiry to the Customer because the Customer is the data controller. If the Customer requests Goverlan to remove the Personal Information, we will respond to their request within 30 days.

How Goverlan Collects Information

Cookies are small data files placed on your computer by the websites you visit and the emails you read and can be used to help recognize you when you return to a website, or when you visit other sites. We, or third party service providers, may use cookies to, among other things, measure activity, personalize your experience, remember your viewing preferences, or track your status or progress when accessing our site. For some of these purposes, our cookies may be tied to Personal Information and/or Potential PII. In particular, the Goverlan Services use first-party cookies to maintain a coherent scope for a user session across multiple pages on a single website. These cookies do not track the same user across unrelated domains and, as described above, attempts to infer identity across domains is strictly prohibited.

Local Storage is a standard facility provided by HTML5-compliant browsers used to retain data on your computer across visits to the same website. We use local storage as a temporary holding area for user events that were observed locally but, due to the timing of a page unload, were unable to be transmitted as part of the user session. Return visits to the same website read and transmit events previously stored in local storage to complete previously recorded sessions.

This information may in the aggregate identify a User, however we will not identify a User as they browse the web if the User turns off cookies, as explained below.

Goverlan does not and will not ever attempt to identify the same person across disparate, unrelated domains. It is a violation of our Acceptable Use Policy for our customers to attempt to build multi-site user profiles for the intent of selling or exchanging lists of users or demographic information.

Changes

We may amend this Privacy Policy from time to time. When there are changes to this Privacy Policy, we will update this page. The date on the bottom will always indicate when we last made changes. If you are a visitor to this Site and disagree with the Privacy Policy, you should leave the Site and/or cancel your agreement with Goverlan.

What If I Have Questions or Concerns?

If you have any questions or concerns regarding privacy when using Goverlan, please send us a detailed message to privacy@Goverlan.com or via postal mail at:

Goverlan, Inc.
Attn: Privacy
2655 S LeJeune Road
Suite 1001
Coral Gables, FL 33134

Effective Date

This Privacy Policy became effective on: March 19th, 2018.