Overview of Implementation Goverlan Reach is a software-based self-hosted IT Remote Support solution. It is composed of the Goverlan Reach...

What’s New Name Changes The Goverlan Management Suite has now been renamed to Goverlan Reach Console. Scope Actions are now...

What is SureDATA Technology? Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible...

Summary By default, Goverlan Reach uses the operator’s credentials to authenticate and authorize the actions performed on a remote system....

What is the Goverlan Reach Server? The Goverlan Reach Server (GRS) is a central authority for all Goverlan services. Once...

Implementing a Goverlan Reach Server Implementation Overview The Goverlan Reach Server is a software component that can be installed on 64-bit...

Implementing a Goverlan Reach Server Implementation Overview The Goverlan Reach Server is a software component that can be installed on 64-bit...

Advertising the Goverlan Reach Server To use GRS services, the implemented GRS must be advertised on your network. The GRS...

Troubleshooting the GRS Monitor Server Load and Error Management Monitor activity and load statistics of the GRS in the Server Controls section...

One of the primary purposes of the Goverlan Reach Server is the distribution of Global Policies across machines. Goverlan Global...

Understanding Policy Scopes The GRS Global Policies are assigned to a Policy Scope Object. The scope defines the recipient endpoints...

Troubleshooting Policy Distribution All Goverlan software (except for the Goverlan Client Agent) comes with a GRS Client Tester utility that...

The Goverlan Reach Server automatically receives audited events and centrally stores them in the database. Currently, only Goverlan Remote Control...

Reach Gateway Security See also: Goverlan Security The Goverlan solution has been embraced by the Enterprise for its secure implementation. The Goverlan...

Troubleshooting Reach Gateway Services If an endpoint fails to register within the Reach Repository, the following may be the cause:...

Branding End User Experience By default, the parent organization name configured in your Goverlan Reach Server settings is used to...

Deploying the Goverlan Reach Client Agent Once the GRS is configured, started and advertised, Goverlan Services on any machine will be...

Accessing External Devices Once the Goverlan Reach Gateway service is enabled, you can access any machine over the internet either...

Secondary Server Implementation IT Service Providers can support entire client sites via Goverlan Reach Gateway Services. To do so, each client...

Goverlan Reach Gateway Services are enabled via the Goverlan Reach Server (GRS). The Goverlan Reach Server is a software component...

What is the Goverlan Reach Gateway? The Goverlan Reach Gateway provides uninterrupted management of computers regardless of their network location....

The Goverlan Reach Server can be used to completely host and distribute Goverlan licenses on premise. This is primarily used...

The Goverlan Reach Server can be used as a proxy for Goverlan Reach Consoles to the Online Goverlan Licensing Service....

Goverlan Operators may still be prompted to sign-in to the software if one of the following occurs: The GRS Licensing...

The External Controls feature allows you to extend Goverlan’s functionality by adding links to external programs within Goverlan’s interface. An...

Goverlan can detect the logged-in workstations of your users in real-time. A great feature for remote it support. It finds...

Custom Actions are a powerful and flexible option which allows you to automate repetitive and manual remote IT support tasks....

The Goverlan Reach console offers an Active Directory management tool which enables operators to search, and manage Microsoft Active Directory...

Goverlan has a flexible user interface organized into sections and panels which you can easily re-arrange according to your needs....

User Properties User Account Information To view and modify the properties of a user account, double click on its icon...

In this section, you will learn how to quickly access, support and manage computers within the main Computers tab view....

Managing Groups In this section, you will learn how to administer group objects using the Goverlan Management Console. The Groups...

Goverlan Software Deployment Using the Goverlan Reach software deployment tools, you can view and report on installed software packages on a...

Goverlan Process Automations is a powerful enterprise-wide desktop and user management solution including asset reporting, object detection, software deployment and much...

The Process Automations view displays information about the currently configured Process Automations objects. You can configure the list view to...

Viewing a Report Goverlan always generates Process Automations output data in XML. The XML report database of a Process Automation...

New Process Automation Wizard Process Automations are comprised of the following parts: You define a Scope which is a set...

Overview of Process Automation Schedules A Process Automation can be scheduled to run at periodic times, even if no one...

Once you have configured a Process Automations object, it is ready to be executed. You must run a Process Automation...

Understanding Execution Speed Goverlan Process Automations execute from a single location – the workstation from which Goverlan is started. From...

Enabling External Devices Management For Goverlan to manage computers over the internet, you must implement a Goverlan Reach Server within...

Goverlan can be used from day one without further configuration. However additional options and extended services are available. This article...

Customizing Client Behavior Goverlan allows you to customize the behavior of the Goverlan Client before, during and after a remote...

Goverlan Reach RC makes remote IT support easy. Start helping users by quickly accessing their machines remotely. Connecting to a...

Use Goverlan Reach RC to connect to any terminal server based connection. This includes RDP, RDS or Citrix XenApp session....

Goverlan’s Remote Control offer system administration and collaborative tools so IT departments can solve technical issues remotely. The RC features...

Working with Smart Card Redirection On FIPS 201 compliant sites, Goverlan Reach Remote Control allows users to supply smart card credentials...

Other than the default Goverlan Remote Control Protocol which is established via the Goverlan Client Agent on the remote machine,...

Configuring Intel vPro Intel vPro is Intel’s application of Active Management Technology. Intel vPro gives IT administrators the ability to...

This article describes the different panels and controls exposed by Goverlan Reach RC. Learn how to activate a full screen...

All actions performed by a Goverlan operator are audited. The default implementation records audit traces in the Windows Event Application...

Goverlan Reach RC includes a powerful feature that allows you to monitor the screen activity and performance counters of a...

The Goverlan Reach Operator Console uses a database back-end to store inventory data as well as operator configuration objects. By...

If multiple operators are using Goverlan Reach, our remote access software, they should be configured for Team Collaboration. Team Collaboration allows...

The Goverlan Task Manager is part of the Remote Control tools. It provides additional functionality not found in the native...

The Goverlan Remote Command console is part of the Remote Control tools. It provides a command prompt access to any...

The Goverlan File Manager is a tool available part of the remote control and the remote access software. It enables console...

The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like...

Goverlan Reach Remote Control software offers collaborative tools that allow operators to chat with a desktop or a laptop user,...

Overview The Goverlan Reach Client Agent must be installed on every client machine that needs to be managed with Goverlan...

The Goverlan Reach solution includes a Group Policy Object administrative template that can be used to configure Goverlan across your...

Overview Goverlan Reach Remote Access Software provides an auditing trail of operator actions as part of its security features. By...

The Goverlan Reach remote access software uses a set of network TCP port numbers to communicate. This article describes the...

The Goverlan Agent Manager is used to deploy, update or remove the Goverlan Client Agent on one or more remote...

The configuration of the Goverlan Reach solution, both on the operator side and on the client side, can be centrally...

Goverlan can be used from day one without further configuration. However additional options and extended services are available. This article...

Goverlan Reach is a secure yet flexible IT remote support offering. This section describes the security, authentication and auditing processes...

To open the Settings window, click the Application button in the upper left hand of Goverlan and select General Settings. Database Settings...

The Administration & Diagnostics interface allows for easy and quick access to any user, computer or group object from an...

The Favorites computer container is used to create a hierarchy of internal and external computers for easy access within the remote...

WMIX provides you with the easiest way to access and control the information and settings on a remote machine by...

To connect to a remote machine with WMIX, Goverlan’s WMI explorer, use one of the following methods: Click on the Connect button in the...

Once you have connected to a remote machine with WMIX, Goverlan’s free WMI explorer, you will be presented with three...

Goverlan’s WMI Explorer has a powerful search feature which allows you to search for objects in any of the available...

Goverlan’s WMI Explorer includes a VisualBasic and PowerShell GUI Builder which can be triggered at any point while you use...

Introduction to the WMI GUI Tools In this section you will learn how to query and manage the information on...

Introduction to the Query WMI View With WMIX, Goverlan’s WMI Explorer, users can query WMI objects using a query language...

Using the WMI Explorer’s Browser view to navigate through the WMI set of objects and their attributes doesn’t disclose the...

WMIX, Goverlan’s WMI Explorer,  offers flexible reporting tools which can be used at any time. You can quickly generate a...

Goverlan’s WMI Explorer includes a report manager tool. This WMI report manager tool is located within the items listed in...

Goverlan’s WMI Explorer‘s Report Wizard tool can either be used to generate any pre-configured report on a set of machines...

The Favorites section is an area where you can store and organize computer objects in order to quickly access them...

If the Information panel is closed, open the main command bar and selectShow Panels >> Information from the main menu. To...

Goverlan’s WMI Explorer include The Instances Panel. This tool is by default hidden from view. It is only displayed once...

To configure the options in the Goverlan’s WMI Explorer, open the main command bar and select WMIX Options. WMIX options are...

WMI Explorer: Setting-up Impersonation Level Delegation is one type of security impersonation level. When you connect from Computer A to...

The WMI Query Trace panel displays the WMI Queries used internally by WMIX, Goverlan’s free WMI explorer to query the...

Goverlan Reach Account Management Goverlan Reach features a sign-on based licensing system which can be managed via a web portal accessible...

To enable the Goverlan Incident Management Automation Integration, use one of these two methods: Direct Configuration in the Reach Console...

Upgrading from v9 to v10 Goverlan Reach v10 is designed to be a direct upgrade for Goverlan v9. All Goverlan...