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  • Getting Started

    March 28, 2017
    Overview of Implementation Goverlan Reach is a software-based self-hosted IT Remote Support solution. It is composed of the Goverlan Reach...
  • My Goverlan Portal

    April 11, 2017
    Goverlan Reach Account Management Goverlan Reach features a sign-on based licensing system which can be managed via a web portal accessible...
  • Goverlan v8 to v9 Migration Guide

    April 14, 2017
    What’s New Name Changes The Goverlan Management Suite has now been renamed to Goverlan Reach Console. Scope Actions are now...
  • Understanding SureDATA Technology

    July 10, 2017
    What is SureDATA Technology? Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible...
  • Implementing a Goverlan Reach Server

    November 9, 2017
    Implementing a Goverlan Reach Server Implementation Overview The Goverlan Reach Server is a software component that can be installed on 64-bit...
  • Implementing a Goverlan Reach Server

    November 9, 2017
    Implementing a Goverlan Reach Server Implementation Overview The Goverlan Reach Server is a software component that can be installed on 64-bit...
  • Troubleshooting the GRS

    November 9, 2017
    Troubleshooting the GRS Monitor Server Load and Error Management Monitor activity and load statistics of the GRS in the Server Controls section...
  • Goverlan Policy Management

    November 9, 2017
    One of the primary purposes of the Goverlan Reach Server is the distribution of Global Policies across machines. Goverlan Global...
  • Understanding Policy Scopes

    November 9, 2017
    Understanding Policy Scopes The GRS Global Policies are assigned to a Policy Scope Object. The scope defines the recipient endpoints...
  • Troubleshooting Policy Distribution

    November 9, 2017
    Troubleshooting Policy Distribution All Goverlan software (except for the Goverlan Client Agent) comes with a GRS Client Tester utility that...
  • Goverlan Auditing Services

    November 9, 2017
    The Goverlan Reach Server automatically receives audited events and centrally stores them in the database. Currently, only Goverlan Remote Control...
  • Reach Gateway Security

    November 10, 2017
    Reach Gateway Security See also: Goverlan Security The Goverlan solution has been embraced by the Enterprise for its secure implementation. The Goverlan...
  • Accessing External Devices

    November 10, 2017
    Accessing External Devices Once the Goverlan Reach Gateway service is enabled, you can access any machine over the internet either...
  • Secondary Server Implementation

    November 10, 2017
    Secondary Server Implementation IT Service Providers can support entire client sites via Goverlan Reach Gateway Services. To do so, each client...
  • Implementation

    November 10, 2017
    Goverlan Reach Gateway Services are enabled via the Goverlan Reach Server (GRS). The Goverlan Reach Server is a software component...
  • What is the Goverlan Reach Gateway?

    November 10, 2017
    What is the Goverlan Reach Gateway? The Goverlan Reach Gateway provides uninterrupted management of computers regardless of their network location....
  • Onsite GLS – Standalone

    November 10, 2017
    The Goverlan Reach Server can be used to completely host and distribute Goverlan licenses on premise. This is primarily used...
  • Onsite GLS – Proxy

    November 10, 2017
    The Goverlan Reach Server can be used as a proxy for Goverlan Reach Consoles to the Online Goverlan Licensing Service....
  • Troubleshooting Onsite GLS

    November 10, 2017
    Goverlan Operators may still be prompted to sign-in to the software if one of the following occurs: The GRS Licensing...
  • External Controls

    November 16, 2017
    The External Controls feature allows you to extend Goverlan’s functionality by adding links to external programs within Goverlan’s interface. An...
  • Overview of the User Interface

    November 16, 2017
    Goverlan has a flexible user interface organized into sections and panels which you can easily re-arrange according to your needs....
  • User Management

    November 16, 2017
    User Properties User Account Information To view and modify the properties of a user account, double click on its icon...
  • Computer Management

    November 16, 2017
    In this section, you will learn how to quickly access, support and manage computers within the main Computers tab view....
  • Group Management

    November 16, 2017
    Managing Groups In this section, you will learn how to administer group objects using the Goverlan Management Console. The Groups...
  • Software Management and Monitoring Tools

    November 16, 2017
    Deploying Software with Goverlan Reach Using the Goverlan Reach software deployment tools, you can view and report on installed software packages...
  • Overview

    November 16, 2017
    Goverlan Process Automations is a powerful enterprise-wide desktop and user management solution including asset reporting, object detection, software deployment and much...
  • Using Process Automations

    November 16, 2017
    The Process Automations view displays information about the currently configured Process Automations objects. You can configure the list view to...
  • Reporting

    November 16, 2017
    Viewing a Report Goverlan always generates Process Automations output data in XML. The XML report database of a Process Automation...
  • Creating Process Automations

    November 16, 2017
    New Process Automation Wizard Process Automations are comprised of the following parts: You define a Scope which is a set...
  • Scheduling Process Automations

    November 16, 2017
    Overview of Process Automation Schedules A Process Automation can be scheduled to run at periodic times, even if no one...
  • Executing Process Automations

    November 16, 2017
    Once you have configured a Process Automations object, it is ready to be executed. You must run a Process Automation...
  • External Device Management

    November 16, 2017
    Enabling External Devices Management For Goverlan to manage computers over the internet, you must implement a Goverlan Reach Server within...
  • Getting Started

    November 16, 2017
    Goverlan can be used from day one without further configuration. However additional options and extended services are available. This article...
  • Intel vPro

    November 16, 2017
    Configuring Intel vPro Intel vPro is Intel’s application of Active Management Technology. Intel vPro gives IT administrators the ability to...
  • Overview of the User Interface

    November 16, 2017
    This article describes the different panels and controls exposed by Goverlan Reach RC. Learn how to activate a full screen...
  • Team Collaboration

    November 17, 2017
    If multiple operators are using Goverlan Reach, our remote access software, they should be configured for Team Collaboration. Team Collaboration allows...
  • Remote Control Tool: Task Manager

    November 22, 2017
    The Goverlan Task Manager is part of the Remote Control tools. It provides additional functionality not found in the native...
  • Goverlan File Manager

    November 22, 2017
    The Goverlan File Manager is a tool available part of the remote control and the remote access software. It enables console...
  • Power Options

    November 22, 2017
    The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like...
  • The Goverlan Agent Manager

    November 24, 2017
    The Goverlan Agent Manager is used to deploy, update or remove the Goverlan Client Agent on one or more remote...
  • My Favorite Devices

    November 29, 2017
    The Favorites computer container is used to create a hierarchy of internal and external computers for easy access within the remote...
  • WMI Explorer: Search Tool

    December 5, 2017
    Goverlan’s WMI Explorer has a powerful search feature which allows you to search for objects in any of the available...
  • WMI Explorer: WMI GUI Tools

    December 6, 2017
    Introduction to the WMI GUI Tools In this section you will learn how to query and manage the information on...
  • WMI Query: Namespace & Class View

    December 7, 2017
    Using the WMI Explorer’s Browser view to navigate through the WMI set of objects and their attributes doesn’t disclose the...
  • WMI Explorer: Report Manager Tool

    December 7, 2017
    Goverlan’s WMI Explorer includes a report manager tool. This WMI report manager tool is located within the items listed in...
  • WMI Explorer: Wizard Tool

    December 7, 2017
    Goverlan’s WMI Explorer‘s Report Wizard tool can either be used to generate any pre-configured report on a set of machines...
  • WMI Tool: Instances Panel Tool

    December 7, 2017
    Goverlan’s WMI Explorer include The Instances Panel. This tool is by default hidden from view. It is only displayed once...
  • WMI Explorer: Impersonation Level

    December 7, 2017
    WMI Explorer: Setting-up Impersonation Level Delegation is one type of security impersonation level. When you connect from Computer A to...
  • My Goverlan Portal

    August 16, 2018
    Goverlan Reach Account Management Goverlan Reach features a sign-on based licensing system which can be managed via a web portal accessible...
  • Enabling Incident Management

    May 20, 2019
    To enable the Goverlan Incident Management Automation Integration, use one of these two methods: Direct Configuration in the Reach Console...