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  • Getting Started

    Overview of Implementation Goverlan Reach is a software-based self-hosted IT Remote Support solution. It is composed of the Goverlan Reach...
  • My Goverlan Portal

    Getting a Goverlan Sign-on Account Goverlan features a sign-on based licensing system which can be managed via a web portal accessible at...
  • Understanding SureDATA Technology

    What is SureDATA Technology? Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible...
  • Troubleshooting the GRS

    Troubleshooting the GRS Monitor Server Load and Error Management Monitor activity and load statistics of the GRS in the Server Controls section...
  • Goverlan Policy Management

    One of the primary purposes of the Goverlan Reach Server is the distribution of Global Policies across machines. Goverlan Global...
  • Understanding Policy Scopes

    Understanding Policy Scopes The GRS Global Policies are assigned to a Policy Scope Object. The scope defines the recipient endpoints...
  • Goverlan Auditing Services

    The Goverlan Reach Server automatically receives audited events and centrally stores them in the database. Currently, only Goverlan Remote Control...
  • Reach Gateway Security

    Reach Gateway Security See also: Goverlan Security The Goverlan solution has been embraced by the Enterprise for its secure implementation. The Goverlan...
  • Branding End User Experience

    Branding End User Experience By default, the parent organization name configured in your Goverlan Reach Server settings is used to...
  • Accessing External Devices

    Accessing External Devices Once the Goverlan Reach Gateway service is enabled, you can access any machine over the internet either...
  • Secondary Server Implementation

    Secondary Server Implementation IT Service Providers can support entire client sites via Goverlan Reach Gateway Services. To do so, each client...
  • Implementation

    Goverlan Reach Gateway Services are enabled via the Goverlan Reach Server (GRS). The Goverlan Reach Server is a software component...
  • What is the Goverlan Reach Gateway?

    What is the Goverlan Reach Gateway? The Goverlan Reach Gateway provides uninterrupted management of computers regardless of their network location....
  • Onsite GLS – Standalone

    The Goverlan Reach Server can be used to completely host and distribute Goverlan licenses on premise. This is primarily used...
  • Onsite GLS – Proxy

    The Goverlan Reach Server can be used as a proxy for Goverlan Reach Consoles to the Online Goverlan Licensing Service....
  • Troubleshooting Onsite GLS

    Goverlan Operators may still be prompted to sign-in to the software if one of the following occurs: The GRS Licensing...
  • External Controls

    The External Controls feature allows you to extend Goverlan’s functionality by adding links to external programs within Goverlan’s interface. An...
  • Custom Actions

    Custom Actions are a powerful and flexible option which allow you to extend the existing set of Goverlan features. It...
  • Overview of the User Interface

    Goverlan has a flexible user interface organized into sections and panels which you can easily re-arrange according to your needs....
  • User Management

    User Properties User Account Information To view and modify the properties of a user account, double click on its icon...
  • Computer Management

    In this section, you will learn how to quickly access, support and manage computers within the main Computers tab view....
  • Group Management

    Managing Groups In this section, you will learn how to administer group objects using the Goverlan Management Console. The Groups...
  • Managing Installed Software

    Programs Using the Programs feature, you can view and report on installed software packages on a remote machine. You can also remotely...
  • Overview

    Goverlan Process Automations is a powerful enterprise-wide desktop and user management solution including asset reporting, object detection, software deployment and much...
  • Using Process Automations

    The Process Automations view displays information about the currently configured Process Automations objects. You can configure the list view to...
  • Reporting

    Viewing a Report Goverlan always generates Process Automations output data in XML. The XML report database of a Process Automation...
  • Creating Process Automations

    New Process Automation Wizard Process Automations are comprised of the following parts: You define a Scope which is a set...
  • External Device Management

    Enabling External Devices Management For Goverlan to manage computers over the internet, you must implement a Goverlan Reach Server within...
  • Getting Started

    Goverlan can be used from day one without further configuration. However additional options and extended services are available. This article...
  • Goverlan Reach RC Tools

    Goverlan Task Manager The Goverlan Task Manager provides additional functionality not found in the native Windows Task Manager. For more...
  • Working with Smart Cards

    Working with Smart Card Redirection On FIPS 201 compliant sites, Goverlan Reach RC allows users to supply smart card credentials to...
  • Supported Connection Protocols

    Other than the default Goverlan Remote Control Protocol which is established via the Goverlan Client Agent on the remote machine,...
  • Intel vPro

    Configuring Intel vPro Intel vPro is Intel’s application of Active Management Technology. Intel vPro gives IT administrators the ability to...
  • Team Collaboration

    If multiple operators are using Goverlan, they should be configured for Team Collaboration. Team Collaboration allows for the following: Sharing...
  • Goverlan Task Manager

    The Goverlan Task Manager provides additional functionality not found in the native Windows Task Manager. Starting the Task Manager While...
  • Goverlan Remote CMD

    The Goverlan Remote Command console feature provides a command prompt access to any remote machine. The console can be started...
  • Goverlan File Manager

    View, send and receive files from the remote file system with the Goverlan File Manager. Opening the File Manager While...
  • Power Options

    The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like...
  • Chat and Push Messages

    Stay connected with your users through Goverlan Chat and Push Notifications. Starting Goverlan Chat Sessions Initiate Chat sessions while in...
  • The Goverlan Agent Manager

    The Goverlan Agent Manager is used to deploy, update or remove the Goverlan Client Agent on one or more remote...
  • My Favorite Devices

    The Favorites computer container is used to create a hierarchy of internal and external computers for easy access. This feature is...
  • WMIX – Getting Started

    WMIX provides you with the easiest way to access and control the information and settings on a remote machine by...
  • Managing a Remote Machine

    Once you have connected to a remote machine, you will be presented with three ways to explore a machine’s objects....
  • Searching for Objects

    WMIX has a powerful search feature which allows you to search for objects in any of the available namespaces. The...
  • Script Generator

    WMIX includes a Script Engine which can be triggered at any point while you use the WMIX interface. The Script...
  • Browser View

    Introduction to the Browser View In this section you will learn how to query and manage the information on a...
  • Query WMI View

    Introduction to the Query WMI View WMI includes a query language called WQL. With this language, you can format a...
  • Namespace & Class View

    Introduction to the Namespace and Class View Using the Browser view to navigate through the WMI set of objects and...
  • Introduction

    Introduction to Reporting Information WMIX offers flexible reporting features which can be used at any time. You can quickly generate...
  • Report Manager

    WMIX allows you to create any report template which can be used at any time by using the Report item of the...
  • Report Wizard

    The Report Wizard can either be used to generate any pre-configured report on a set of machines or to generate...
  • The Favorites Panel

    The Favorites section is an area where you can store and organize computer objects in order to quickly access them...
  • Information Panel

    If the Information panel is closed, open the main command bar and selectShow Panels >> Information from the main menu. To...
  • Instances Panel

    The Instances Panel is by default hidden from view. It is only displayed once you query the instances of a...
  • WMIX Options

    To configure the WMIX options, open the main command bar and select WMIX Options. WMIX options are divided into the following...
  • Using Delegation

    What is Delegation Delegation is one type of security impersonation level. When you connect from Computer A to Computer B,...
  • WMI Query Trace Panel

    The WMI Query Trace panel displays the WMI Queries used internally by WMIX to query the information you request while...