What’s New Name Changes The Goverlan Management Suite has now been renamed to Goverlan Reach Console. Scope Actions are now...

What is SureDATA Technology? Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible...

Summary By default, Goverlan Reach uses the operator’s credentials to authenticate and authorize the actions performed on a remote system....

The External Controls feature allows you to extend Goverlan’s functionality by adding links to external programs within Goverlan’s interface. An...

Goverlan can detect the logged-in workstations of your users in real-time. A great feature for remote it support. It finds...

Custom Actions are a powerful and flexible option which allows you to automate repetitive and manual remote IT support tasks....

The Goverlan Command Line utility is used to perform remote administration tasks at the command line. The GovCmdLine utility has...

The Goverlan Reach console offers an Active Directory management tool which enables operators to search, and manage Microsoft Active Directory...

Goverlan has a flexible user interface organized into sections and panels which you can easily re-arrange according to your needs....

User Properties User Account Information To view and modify the properties of a user account, double click on its icon...

In this section, you will learn how to quickly access, support and manage computers within the main Computers tab view....

Managing Groups In this section, you will learn how to administer group objects using the Goverlan Management Console. The Groups...

Goverlan Software Deployment Using the Goverlan Reach software deployment tools, you can view and report on installed software packages on a...

Goverlan Process Automations is a powerful enterprise-wide desktop and user management solution including asset reporting, object detection, software deployment and much...

The Process Automations view displays information about the currently configured Process Automations objects. You can configure the list view to...

Viewing a Report Goverlan always generates Process Automations output data in XML. The XML report database of a Process Automation...

New Process Automation Wizard Process Automations are comprised of the following parts: You define a Scope which is a set...

Overview of Process Automation Schedules A Process Automation can be scheduled to run at periodic times, even if no one...

Once you have configured a Process Automations object, it is ready to be executed. You must run a Process Automation...

Understanding Execution Speed Goverlan Process Automations execute from a single location – the workstation from which Goverlan is started. From...

Enabling External Devices Management For Goverlan to manage computers over the internet, you must implement a Goverlan Reach Server within...

Goverlan can be used from day one without further configuration. However additional options and extended services are available. This article...

Customizing Client Behavior Goverlan allows you to customize the behavior of the Goverlan Client before, during and after a remote...

Goverlan Reach RC makes remote IT support easy. Start helping users by quickly accessing their machines remotely. Connecting to a...

Use Goverlan Reach RC to connect to any terminal server based connection. This includes RDP, RDS or Citrix XenApp session....

Goverlan’s Remote Control offer system administration and collaborative tools so IT departments can solve technical issues remotely. The RC features...

Working with Smart Card Redirection On FIPS 201 compliant sites, Goverlan Reach Remote Control allows users to supply smart card credentials...

Other than the default Goverlan Remote Control Protocol which is established via the Goverlan Client Agent on the remote machine,...

Configuring Intel vPro Intel vPro is Intel’s application of Active Management Technology. Intel vPro gives IT administrators the ability to...

This article describes the different panels and controls exposed by Goverlan Reach RC. Learn how to activate a full screen...

All actions performed by a Goverlan operator are audited. The default implementation records audit traces in the Windows Event Application...

Goverlan Reach RC includes a powerful feature that allows you to monitor the screen activity and performance counters of a...

The Goverlan Reach Operator Console uses a database back-end to store inventory data as well as operator configuration objects. By...

If multiple operators are using Goverlan Reach, our remote access software, they should be configured for Team Collaboration. Team Collaboration allows...

The Goverlan Task Manager is part of the Remote Control tools. It provides additional functionality not found in the native...

The Goverlan Remote Command console is part of the Remote Control tools. It provides a command prompt access to any...

The Goverlan File Manager is a tool available part of the remote control and the remote access software. It enables console...

The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like...

Goverlan Reach Remote Control software offers collaborative tools that allow operators to chat with a desktop or a laptop user,...

Overview The Goverlan Reach Client Agent must be installed on every client machine that needs to be managed with Goverlan...

The Goverlan Reach solution includes a Group Policy Object administrative template that can be used to configure Goverlan across your...

Overview Goverlan Reach Remote Access Software provides an auditing trail of operator actions as part of its security features. By...

The Goverlan Reach remote access software uses a set of network TCP port numbers to communicate. This article describes the...

The Goverlan Agent Manager is used to deploy, update or remove the Goverlan Client Agent on one or more remote...

The configuration of the Goverlan Reach solution, both on the operator side and on the client side, can be centrally...

Goverlan can be used from day one without further configuration. However additional options and extended services are available. This article...

Goverlan Reach is a secure yet flexible IT remote support offering. This section describes the security, authentication and auditing processes...

To open the Settings window, click the Application button in the upper left hand of Goverlan and select General Settings. Database Settings...

The Administration & Diagnostics interface allows for easy and quick access to any user, computer or group object from an...

The Favorites computer container is used to create a hierarchy of internal and external computers for easy access within the remote...

Upgrading from v9 to v10 Goverlan Reach v10 is designed to be a direct upgrade for Goverlan v9. All Goverlan...