Legacy Guides
All Goverlan v8 legacy guides.
User Guides
My Goverlan Portal
Getting a Goverlan Sign-on Account Goverlan features a sign-on based licensing system which can be managed via a web portal accessible at...Getting Started
Overview of Implementation Goverlan Reach is a software-based self-hosted IT Remote Support solution. It is composed of the Goverlan Reach...Goverlan v8 to v9 Migration Guide
What’s New Name Changes The Goverlan Management Suite has now been renamed to Goverlan Reach Console. Scope Actions are now...Understanding SureDATA Technology
What is SureDATA Technology? Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible...Using Alternate Credentials in Goverlan
Summary By default, Goverlan Reach uses the operator’s credentials to authenticate and authorize the actions performed on a remote system....Workstation Detection with fastConnect
Goverlan can detect the logged-in workstations of your users in real-time. A great feature to get to your user’s machines...Custom Actions
Custom Actions are a powerful and flexible option which allow you to extend the existing set of Goverlan features. It...External Controls
The External Controls feature allows you to extend Goverlan’s functionality by adding links to external programs within Goverlan’s interface. An...Managing Installed Software
Programs Using the Programs feature, you can view and report on installed software packages on a remote machine. You can also remotely...Auditing Operator Remote Control Events
All actions performed by a Goverlan operator are audited. The default implementation records audit traces in the Windows Event Application...External Device Management
Enabling External Devices Management For Goverlan to manage computers over the internet, you must implement a Goverlan Reach Server within...Customizing Client Behavior And Authorization
Customizing Client Behavior Goverlan allows you to customize the behavior of the Goverlan Client before, during and after a remote...Supported Connection Protocols
Other than the default Goverlan Remote Control Protocol which is established via the Goverlan Client Agent on the remote machine,...Intel vPro
Configuring Intel vPro Intel vPro is Intel’s application of Active Management Technology. Intel vPro gives IT administrators the ability to...Working with Smart Cards
Working with Smart Card Redirection On FIPS 201 compliant sites, Goverlan Reach RC allows users to supply smart card credentials to...Goverlan Reach RC Tools
Goverlan Task Manager The Goverlan Task Manager provides additional functionality not found in the native Windows Task Manager. For more...Team Collaboration
If multiple operators are using Goverlan, they should be configured for Team Collaboration. Team Collaboration allows for the following: Sharing...Goverlan Client Agent Deployment and Management
Overview The Goverlan Reach Client Agent must be installed on every client machine that needs to be managed by Goverlan...Network Ports used by Goverlan Reach
The Goverlan Reach Solution uses a set of network TCP port numbers to communicate. This article describes the ports used...The Goverlan Agent Manager
The Goverlan Agent Manager is used to deploy, update or remove the Goverlan Client Agent on one or more remote...Global Goverlan Configuration via a GPO
The Goverlan Reach solution includes a Group Policy Object administrative template that can be used to configure Goverlan across your...Auditing of Goverlan Operator Actions
Overview By default, all actions performed by a Goverlan operator are audited. This cannot be turned off. Audits are registered...Goverlan Task Manager
The Goverlan Task Manager provides additional functionality not found in the native Windows Task Manager. Starting the Task Manager While...Goverlan Remote CMD
The Goverlan Remote Command console feature provides a command prompt access to any remote machine. The console can be started...Goverlan File Manager
View, send and receive files from the remote file system with the Goverlan File Manager. Opening the File Manager While...Power Options
The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like...Chat and Push Messages
Stay connected with your users through Goverlan Chat and Push Notifications. Starting Goverlan Chat Sessions Initiate Chat sessions while in...Centralizing the Configuration of Goverlan
For large environments, the configuration of the Goverlan Reach solution, both on the operator side and on the client side,...Goverlan Operator Console – General Settings
To open the Settings window, click the Application button in the upper left hand of Goverlan and select General Settings. Database Settings...My Favorite Devices
The Favorites computer container is used to create a hierarchy of internal and external computers for easy access. This feature is...