Legacy Guides
April 14, 2017
All Goverlan v8 legacy guides.
Goverlan Reach & MDM User Guides
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My Goverlan Portal
April 11, 2017Goverlan Reach Account Management Goverlan Reach features a sign-on based licensing system which can be managed via a web portal accessible... -
My Goverlan Portal
August 16, 2018Goverlan Reach Account Management Goverlan Reach features a sign-on based licensing system which can be managed via a web portal accessible... -
Getting Started
March 28, 2017Overview of Implementation Goverlan Reach is a software-based self-hosted IT Remote Support solution. It is composed of the Goverlan Reach... -
Goverlan v8 to v9 Migration Guide
April 14, 2017What’s New Name Changes The Goverlan Management Suite has now been renamed to Goverlan Reach Console. Scope Actions are now... -
Understanding SureDATA Technology
July 10, 2017What is SureDATA Technology? Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible... -
Remote Access: Using Alternate Credentials
October 23, 2017Summary By default, Goverlan Reach uses the operator’s credentials to authenticate and authorize the actions performed on a remote system.... -
Remote Access: Workstation Detection with fastConnect
November 16, 2017Goverlan can detect the logged-in workstations of your users in real-time. A great feature for remote it support. It finds... -
Custom Action Tool: Automate Repetitive Remote Support Tasks in One Click
November 16, 2017Custom Actions are a powerful and flexible option which allows you to automate repetitive and manual remote IT support tasks.... -
External Controls
November 16, 2017The External Controls feature allows you to extend Goverlan’s functionality by adding links to external programs within Goverlan’s interface. An... -
Software Management and Monitoring Tools
November 16, 2017Deploying Software with Goverlan Reach Using the Goverlan Reach software deployment tools, you can view and report on installed software packages... -
Auditing Operator Remote Control Events
November 16, 2017All actions performed by a Goverlan operator are audited. The default implementation records audit traces in the Windows Event Application... -
External Device Management
November 16, 2017Enabling External Devices Management For Goverlan to manage computers over the internet, you must implement a Goverlan Reach Server within... -
Customizing Client Behavior And Authorization
November 16, 2017Customizing Client Behavior Goverlan allows you to customize the behavior of the Goverlan Client before, during and after a remote... -
Remote Control Supported Connection Protocols
November 16, 2017Other than the default Goverlan Remote Control Protocol which is established via the Goverlan Client Agent on the remote machine,... -
Intel vPro
November 16, 2017Configuring Intel vPro Intel vPro is Intel’s application of Active Management Technology. Intel vPro gives IT administrators the ability to... -
Remote Access: Enabling Smart Card Authentication
November 16, 2017Working with Smart Card Redirection On FIPS 201 compliant sites, Goverlan Reach Remote Control allows users to supply smart card credentials... -
Remote Control Tools: Task Manager, CMD, File Manager, and Chat
November 16, 2017Goverlan’s Remote Control offer system administration and collaborative tools so IT departments can solve technical issues remotely. The RC features... -
Team Collaboration
November 17, 2017If multiple operators are using Goverlan Reach, our remote access software, they should be configured for Team Collaboration. Team Collaboration allows... -
Goverlan Client Agent Deployment and Management
November 24, 2017Overview The Goverlan Reach Client Agent must be installed on every client machine that needs to be managed with Goverlan... -
Network Ports used by Goverlan Reach
November 24, 2017The Goverlan Reach remote access software uses a set of network TCP port numbers to communicate. This article describes the... -
The Goverlan Agent Manager
November 24, 2017The Goverlan Agent Manager is used to deploy, update or remove the Goverlan Client Agent on one or more remote... -
Global Goverlan Configuration via a GPO
November 24, 2017The Goverlan Reach solution includes a Group Policy Object administrative template that can be used to configure Goverlan across your... -
Auditing of Goverlan Operator Actions
November 24, 2017Overview Goverlan Reach Remote Access Software provides an auditing trail of operator actions as part of its security features. By... -
Remote Control Tool: Task Manager
November 22, 2017The Goverlan Task Manager is part of the Remote Control tools. It provides additional functionality not found in the native... -
Remote Control Tool: Goverlan Remote CMD
November 22, 2017The Goverlan Remote Command console is part of the Remote Control tools. It provides a command prompt access to any... -
Goverlan File Manager
November 22, 2017The Goverlan File Manager is a tool available part of the remote control and the remote access software. It enables console... -
Power Options
November 22, 2017The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like... -
Remote Control Tool – Chat and Push Messages
November 22, 2017Goverlan Reach Remote Control software offers collaborative tools that allow operators to chat with a desktop or a laptop user,... -
Centralizing the Configuration of Goverlan
November 27, 2017Goverlan’s remote access software offers customizable settings. The configuration of the Goverlan Reach solution, both on the operator side and... -
Goverlan Operator Console – General Settings
November 27, 2017To open the Settings window, click the Application button in the upper left hand of Goverlan and select General Settings. Database Settings... -
My Favorite Devices
November 29, 2017The Favorites computer container is used to create a hierarchy of internal and external computers for easy access within the remote...