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Goverlan Reach & MDM User Guides

  • My Goverlan Portal

    Goverlan Reach Account Management Goverlan Reach features a sign-on based licensing system which can be managed via a web portal accessible...
  • My Goverlan Portal

    Goverlan Reach Account Management Goverlan Reach features a sign-on based licensing system which can be managed via a web portal accessible...
  • Getting Started

    Overview of Implementation Goverlan Reach is a software-based self-hosted IT Remote Support solution. It is composed of the Goverlan Reach...
  • Understanding SureDATA Technology

    What is SureDATA Technology? Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible...
  • Custom Actions

    Custom Actions are a powerful and flexible option which allows you to automate repetitive and manual remote It support tasks....
  • External Controls

    The External Controls feature allows you to extend Goverlan’s functionality by adding links to external programs within Goverlan’s interface. An...
  • External Device Management

    Enabling External Devices Management For Goverlan to manage computers over the internet, you must implement a Goverlan Reach Server within...
  • Intel vPro

    Configuring Intel vPro Intel vPro is Intel’s application of Active Management Technology. Intel vPro gives IT administrators the ability to...
  • Working with Smart Cards

    Working with Smart Card Redirection On FIPS 201 compliant sites, Goverlan Reach RC allows users to supply smart card credentials to...
  • Team Collaboration

    If multiple operators are using Goverlan, they should be configured for Team Collaboration. Team Collaboration allows for the following: Sharing...
  • The Goverlan Agent Manager

    The Goverlan Agent Manager is used to deploy, update or remove the Goverlan Client Agent on one or more remote...
  • Goverlan File Manager

    View, send and receive files from the remote file system with the Goverlan File Manager. Opening the File Manager While...
  • Power Options

    The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like...
  • My Favorite Devices

    The Favorites computer container is used to create a hierarchy of internal and external computers for easy access. This feature is...