Incident Management Overview The Goverlan Reach Console provides easy access and management of incidents via a direct integration with leading service desk providers....
Enabling Incident Management To enable the Goverlan Incident Management integration: Open the Goverlan Reach Console Click on Application > General Settings Select the...
Viewing or Searching for Incident Requests To view incidents, select the Incident Management feature from within Goverlan: Query Filters The incidents displayed in the main view...
Managing Incident Information You can perform a limited set of actions on an incident by selecting it and right-clicking on it: Refresh Incident...
Working on the Resolution of an Incident Goverlan allows you to work on the resolution of an incident via its remote support tools and features. While working...