Incident Management

  • Incident Management Overview

    May 20, 2019
    The Goverlan Reach Console provides easy access and management of incidents via a direct integration with leading service desk providers....
  • Enabling Incident Management

    May 20, 2019
    To enable the Goverlan Incident Management Automation Integration, use one of these two methods: Direct Configuration in the Reach Console...
  • Managing Incident Information

    May 20, 2019
    You can perform a limited set of actions on an incident by selecting it and right-clicking on it: Refresh Incident...
  • Mapping Custom Incident States

    August 19, 2019
    Goverlan Incident Management Integration has 6 main categories for issue states. You may wish to customize these states to fit...