Incident Management Overview May 20, 2019 The Goverlan Reach Console provides easy access and management of incidents via a direct integration with leading service desk providers....
Enabling Incident Management May 20, 2019 To enable the Goverlan Incident Management Automation Integration, use one of these two methods: Direct Configuration in the Reach Console...
Viewing or Searching for Incident Requests May 20, 2019 To view incidents, select the Incident Management feature from within Goverlan: Query Filters The incidents displayed in the main view...
Managing Incident Information May 20, 2019 You can perform a limited set of actions on an incident by selecting it and right-clicking on it: Refresh Incident...
Working on the Resolution of an Incident May 20, 2019 Goverlan allows you to work on the resolution of an incident via its remote support tools and features. While working...
Mapping Custom Incident States August 19, 2019 Goverlan Incident Management Integration has 6 main categories for issue states. You may wish to customize these states to fit...