Goverlan Reach Feature Requests
Get your idea to 500 to be reviewed
- 167Patch ManagementWould be great to have within the Governlan Tools area Patch Management. This would scan the networks workstations and find any 3rd party (adobe,java mainly) applications that need an update. At that ... Read more...
- 126Integrate OS Deployment CapabilitiesSimilar to other products on the market that allow a technician the ability to re-image a PC in place, the sales of GoverLAN would greatly increase in my opinion if the system could take advantage of ... Read more...
- 98Server Monitoring systemIt would be nice if Goverlan could include A Dashboard that shows you the health of your servers. If servers is stressed (Drive space low, Memory low...) it will show it in Red. also can email you whe... Read more...
- 78System Information Reporting For the DatabaseSureData work's great, my only issue with it is that historical data is only available for workstations that you have queried for real-time data at some point. If you've never queried the machine, no ... Read more...
- 77Save Process Automations to Goverlan Central Server for centralized executionCopy or save Process Automations to server for on demand and scheduled executions
- 64MS Exchange functions for usersAllow to manage exchange attributes for individual users when the "Account Information" window is open for a individual user.
- 62Remote group login for up to 50 machinesPlease see RClogon for concept. This feature would save techs tons of time! Being able to logon / change users in addition to rebooting them in a lab environment would be a great advantage
- 49Create a repository where Goverlan customers (worldwide) can upload useful Custom Actions they have created, so they can be sharedCreate a repository where Goverlan customers (worldwide) can upload useful Custom Actions they have created, so they can be shared with other Goverlan customers.
- 48.MSU and .MSP software installation packagesIt's easy to setup a .MSI or .EXE software installation packages in your Process Automation and would like the same ability to create a softwaer installation package for .MSU and .MSP files.
- 47Software usage trackingSince there's an agent ticking away on all the computers, can you put in functionality for the agent to transmit usage data that the Goverlan server can catalog and archive? How many times has a user ... Read more...
- 40Let end user request support via system tray appThe end user could click the system tray agent to request support. This would bring up a pop-up that upon filling out would email to a support@ email address.
- 39Self-Service Software installs built in to Goverlan ClientMany software packages used in our organisation can be installed silently and without worry regarding licencing etc. Our service desk receive many calls for users asking for the latest Flash Player, A... Read more...
- 13Preview All Monitors Tab/Pin
Team, please see the attached screenshots.
Would like to see a development of a preview all monitors pin somewhere in the reach console.
For example, if there
is a 6 monitor setup, I'd like to ... Read more... - 11Syslog to SplunkWe would like to send Goverlan logs to Splunk and need syslog support to help meet audit and accountability requirements. Thank you!
- 10Install Goverlan Agent on Windows Server CoreCurrently the Agent cannot be installed on Server Core. (Windows Server with no GUI).
- 6Allow user to initate chatThe ability for the end user to initiate a live chat with a technician via the Agent would be a great value add opportunity. Queueing/operator assignment could be handled via the central licensing... Read more...
- 6SIEM / Log Collection IntegrationThe ability to integrate with Event \ Log Collection tools for Goverlan Audit Events.
- 6Automatically update agentsWould like the ability for agents to update themselves or update when they check in with the server and the server sees they are out of date.
- 4Remote control Keyboard LayoutUse the Keyboard Layout of the operator instead of the client. Even TightVNC can do this out of the box.
- 4Remote CMD ImprovementOption to make Remote CMD not always ask if you want to close the connection. The answer is almost always yes.
- 4Registry Remote EditIt would be nice if you could remotely edit the full registry. There are other ways to get HKCU to come up but it would be nice if it was a simple 1 click option in Goverlan for a remote machine.
- 4Linux Distribution for Reach ServerHave Goverlan Reach to be installed on Linux Redhat/Centos, possibly deployed via a OVA or VHDX. Could do the reach gui via web browser. Would help make the reach server more secure.
- 4Shutdown & Restart With Updates
Would like to see a power option under the Goverlan Power Options that triggers the shutdown with updates and/or the restart with updates. As of right now, the shutdown and restart do not trigger this... Read more... - 4Restrict external devices seen by operatorWould like the ability to restrict which external devices a user sees. i.e. a Server policy that allows you to pick which external devices/OUs each operator can see.
- 3Open multiple remote control sessions at once from consoleIt would be great to be able to mass select 4 or 5 or 10 machines in the console, right-click, open in remote control. They could all open in monitor view even.
- 3Remote Desktop connection ManagerBe able to manage RDP sessions like the windows tool "Remote Desktop Connection Manager". We currently use RDM by devolutions as its more robust then the Microsoft one. As a server administrator we c... Read more...
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- 3Warranty TrackingIt would be useful to have system in place in Goverlan to automatically keep track of nodes' warranty using their serial numbers. Even if Goverlan could not pull the warranty information from the man... Read more...
- 3Powershell Get-credentialThe Get-credential command doesn't pop up with a prompt box to store username and password so the command can't be used within the Goverlan remote CMD.
- 3On-Demand Assist - No admin rights!Within our enterprise, as a security measure we set the policy of "User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode" to "Prompt for credentials". This ... Read more...
- 3Adding 10-15 customizable fields to the computer objectWe currently use LANrev which has server side custom comment fields. This makes it nice have all the info in one place. You should probably think about adding 10-15 customizable fields to your product... Read more...
- 3Welcome page disableWould like the ability to disable welcome page on the Goverlan Console.
- 3Flush DNS Button in Controls BarOccasionally the Admin/Diagnostics console gets stuck using an IP from old or duplicate DNS entry. According to support running ipconfig /flushdns or removing the duplicate DNS entry will fix this (i... Read more...
- 2Centralized Drop Zone PolicyUseful to add policy for Remote Control to have centralized dropzne settings
- 2Remote DrawWould like to see the ability to remote draw on a Remote Session to prompt the local user into action. Would also like to see this ability on the login screen as well. This would allow the support t... Read more...
- 2Access windows Credentials Manager
allow access to the windows Credentials Manager.
running this command in remote CMD does not help:
rundll32.exe keymgr.dll, KRShowKeyMgr - 2Warranty TrackingA feature to track warranty information would be useful. Preferably one that can go out and pull warranty information from the warranty provider's website using devices serial numbers. In the least, h... Read more...
- 2Multiple Seats per LicenseIt would be a huge benefit to be able to log onto the console two (or three at most) times per license. For instance if I'm logged into the console at my main workstation, and have to run across camp... Read more...
- 2Update driver via Device ManagerFrom time to time I need to update a device driver (Windows Driver, HID device, etc) Doing this remote, behind the scene could have been huge for me with a Jabra issue I had that used a built in defa... Read more...
- 2Goverlan Reach RC to add custom name in multiple screens to add location informationGoverlan Reach RC to add custom name in multiple screens to add location information. Current view just shows either the Hostname or IP Address but it will be good if we can add notes to quickly ident... Read more...
- 2WOL Remote Enable
The ability to turn on WOL, remotely by going into properties of NIC under Power Management. See attached - 2Provide secure remote access to third partiesGoverlan reach is a great tool for remote support of our devices when they are off site. What would be great is if we could allow third parties secure access to our systems for support.
- 2Bitlocker reporting or managementWould like to see a reporting item reporting back whether a device is bitlocked. And/or having the ability to manage bitlocker (on/off/suspend).
- 2Mac Kernel Extension Profile
I'd like the ability to generate a kernel extension profile for the Mac to deploy with our MDM ahead of deploying your software to our Macs. If we're able to install KEXT profile we will not have to a... Read more... - 2Intel vProWhat I would like to see in Intel vPro is power to start PC. Also compare mesh commander options for custom start if you can get those features in goverlan then it will be much easier for troubeshoot... Read more...
- 2Inject username with lapsPlease inject username with laps. Goverlan is already injecting the password you might as well enter the username. Thanks
- 2Pull list of authorized Goverlan usersWould like the ability to pull a CSV sheet of the full list of authorized Goverlan Users from the Product Portal page under the user license section.
- 2Laser Pointer cursorWould like the ability to turn the cursor into a laser pointer. To be able to guide users instead of clicking on things for them.
- 2Network Monitoring and MappingWould be awesome if Goverlan can provide a network topology of our devices within our network. And could also be used as a tool to monitor the network in real time and alert us if network devices, suc... Read more...
- 2Change Idle time calculation methodIt would be very helpful to change how can we release a license in case of inactivity. Nowadays it is done with no keyboard or mouse activity, of the entire operator workstation. but would be bette... Read more...
- 1Expand and make search more user friendlyIt would nice if there was an option to have a simple drop down box where you could pick say location, name or description and then just have to put in what you are looking for in the search bar. one ... Read more...
- 1user confirmation based on admin or standard licensewould be nice to be able to set ability for remote user to accept remote invitation based on whether goverlan user is standard license or admin license. IT usually has admin access, but other users no... Read more...
- 1CAPS Lock notificationThere is no Caps Lock indication on the local keyboard when connected to remote machine so you have no way of knowing if caps lock is enabled when typing a password.
- 1New RC connection hijacks current tabWhen connected to a system and you double click another system in the address it opens in the same tab disconnecting the first machine which is an annoyance as if you’re already connected to 1 machine... Read more...
- 1Add ability to report DFS sharesPlease create ability to view and report DFS shares
- 1Auto timeout exit on idle timeSometime we got techs who forgot to exit out of the app to release the floating license. It would be nice to have a setting for timeout auto exit for these apps to gracefully exit and release the floa... Read more...
- 1Mouse optionsAllowing users to be able able to change whether or not they have the ghost cursor or have direct input without the input lag and distraction of 2 mice floating around would be amazing. With how many ... Read more...
- 1Add/Remove Printers by IP AddressesProvide the option under "Execute" in "Actions" to add printers- with custom names- to devices by the printers' IP addresses. The feature should have the option to point to where the required drivers ... Read more...
- 1Remote Control History/Activity in Goverlan Reach RCRemote control connection history (time, date, machine name, user logged in, etc.) would be able in Goverlan Reach RC for review and quick connections back to recently accessed machines. Right now, I ... Read more...
- 1More Sorting Options for Goverlan Console AdministrationIf possible, it would useful to have more sorting options/fields available in "Administration/Diagnostics" for computer and users- such as "Description" (from AD) for users and model number for comput... Read more...
- 1Eventlogs for Goverlan GatewayIf a operator connects or disconnects to external machine via gateway service, the service should log information event in windows event viewer, event should be logged for remote access, file explorer... Read more...
- 1Send email to multiple usersCurrently, Goverlan only allows an email to be sent to one user. I'd like to be able to email multiple users. For example, if users password are expiring i should be able to create a scheduled task th... Read more...
- 1Azure SQL DB SupportPlease add the ability for the Database to be ran in Azure SQL as an option
- 1‘nick name” or “friendly name”We create favorites groups under “my devices” and by info from our active directory groups. It would be useful to be able to add a ‘nick name” or “friendly name” to a system so they could be more ea... Read more...
- 1Better Process SchedulingCurrently 'Custom Actions' and 'Process Automation' aren't linked. If a Custom Action is created, you can't go and create a Process Automation and select that action as the Process, you have to re-cre... Read more...
- 1Add integration with Richmond Systems RichdeskIntegrate Richmond Systems Richdesk with Goverlan
- 1AD sortingThere used to be a feature in Goverlan that let you group objects together. By Location, or description within an OU. We were told that this feature was removed. I would like to see this feature get r... Read more...
- 1HTML Support for EmailsHi. Currently GoverLAN only supports text when sending automated emails. I'm hoping that support can be added for HTML, as this would make the results be much more malleable. An example of this wou... Read more...
- 1PowerShell Web Host LinkI would like to see web link to for Powershell script path e.g. https://myhost/myps.ps1 instead of choosing from network path
- 1Standalone System InformationOnce in awhile our DNS server will display the incorrect IP address for a computer in the Administration & Diagnostics module and we have trouble verifying the computer identity. I've often thoug... Read more...
- 1Add Integration with Jitbit HelpdeskWe are currently evaluating replacement help desk systems, and trying to focus on ones that work with Goverlan - However the one that we keep moving toward is JitBit.
- 1Allow agents to keep working after windows updatesWe have external clients that are not on a domain. They have the agents installed in unattended mode. However we loose the connection each time there is any major windows update. This means calling or... Read more...
- 1Native Firewall EditingWould like the ability to natively customize Firewall settings via Custom Actions or Process Automations. i.e. push out a firewall change for a specific program or port. Not just turn being able to tu... Read more...
- 1Edit Group Membership for Computer ObjectsWould like the ability to edit group memberships for computer objects. Currently only user groups appear to be editable.
- 1Share Alternate Credentials between ConsolesWould like the ability to share alternate credentials between a group of Console technicians. Instead of having to have everyone add the same credentials to their own machines.
- 1Automatic Log ExportingWould like the ability to automatically export logs from the Goverlan server to an e-mail periodically.
- 1Add a chat shortcut on the full screen RCWould like to see the chat button also be added to the list of shortcut buttons when the RC session is in full screen mode, on the upper left of the blue part of the RC session.
- 1Add Disable Controls Custom actionWould like a custom action that disables / enables client controls like in the Remote control menu.
- 1screen resizeallow for the resolution of the connected server to be resized on the fly? The new Metro based Microsoft RDP client supports this, and I think they call it Dynamic Resolution Update.
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- 1Expand Login Event reporting to include lock/unlockWould be great if workstation lock/unlock events were included as an option with the login/logoff reporting under "Administration/Diagnostics > System Information > Login Events" for historical ... Read more...
- 1Report Results convert to scopeI'd like to be able to run a report and convert those results into a scope for a new process automation. This would prove very useful and save time in selecting computers you want an automation to af... Read more...
- 1Screen Sharing or Screen PresentationWould like to be able to share my screen to the user for a quick demo. This would be a great feature. Thanks
- 1Change Device properties in Device ManagerWhen I am looking at a PC. I have the ability to view the Device Manager. When I am in the Device Manager, I can view all installed devices, Disable, uninstall or scan for hardware changes. But, I can... Read more...
- 1Auto Cleanup Favorites (Shared & Regular)I noticed after deleting several computers from Administration / Diagnostics (removed from Active Directory) that the PC's were still located in Remote Console. This made it somewhat of a hassle to so... Read more...
- 1Excel FormatWhen converting the output data, can we change the excel file format from xls to xlsx or add the latest xslx as an option please? We block the xls file extension so have had to lose the nice formattin... Read more...
- 1Folder Organization for ObjectsHi, You already have folder organization for favorites folder. You can have multiple subfolders, etc... This feature doesn't exist for objects and it would be a very good feature as we look at creatin... Read more...
- 1Enable / Disable Hot Key Bar in RCIt would be nice to have an Enable / Disable button for the Hot Key Bar in v10 RC
- 1Disable IP scanner and Send Message
Would like the ability to remove the IP Scanner and Send Message Tool in the Goverlan Console. - 1Remember sorting preference for OU containersWould like Goverlan to remember Admin & Diagnostics sorting preference on a per OU container basis.
- 1SharePoint Document Libraries as a source for install filesCurrently Goverlan can only read UNC paths to access files. It would be a great feature to enable Goverlan to read files directly from SharePoint Document libraries. This would allow to host files in ... Read more...
- 1Automatic loginWould like the ability to turn on a setting and automatically login to a device with the admin credentials the console is using.
- 1Report Display NameWould like a custom action for Reporting Display Name in a report such as when a favorite object has it's display name changed.
- 1Direct Connect to AgentsSometimes a machine is online but DNS hasn't updated with the correct IP making the machine unreachable. It would be great to be able to connect directly to the machine using the agent without relying... Read more...
- 1Goverlan Agent ARM64 SupportReceived a new Surface Pro that has the ARM64 processor and Goverlan does not currently support it, was wondering if Goverlan Agent could be updated to support this?
- 1Set default programs from Background ManagementIt would be convenient to have the ability to set default programs from Remote Background Management rather than remoting in. Example: Changing default browser from Internet Explorer to Google Chrome.
- 1Option to hide offline machinesWould like an option to allow the hiding of offline machines. And/Or the ability to sort machines by their on/off state.
- 1Extended Atrribute EditorIn Administration/Diagnostics, when viewing "User Account" - "Account Management" - "Properties", would be wonderful if there was an "Extended Attributes Editor" tab so I can view and edit these prope... Read more...
- 1RegisterDNSOn 'many' occassions our laptops show up with an incorrect IP Address in Goverlan. Goverlan queries our DNS server using the computer name and it returns an IP Address which is wrong. The is tied to... Read more...
- 1Add Caller Column to IMAAdd Caller Column to IMA Module to better be able to distinguish tickets.
- 1NetBIOS for MacOS Hostname?Requesting to find another way to determine the HostName or Computer Name besides NetBIOS, especially for MacOS devices
- 1ARM CPU supportWould like to see support for ARM based CPUs for MacOS and Windows OS.
- 1System and network administratorIs it possible to have a pre session action to request for connection but when the time is up, to automatically grant access to the system instead of denying the connection
- 1Custom Transfer To LocationWhen creating a software package there is the option to Transfer Package to Client then Run Locally. It would be great if either where it copies to was customizable, or if it is easier for it to show ... Read more...
- 1Enable Inventory DataI would like to see the agent report back all or some of the Inventory items at least once at the time of installation.
- 1Cascade Windows Button
It would be great to have the Cascade Windows option added back to Remote Control Hotkeys in V10 as it was in V8 - 1AD Security Group Membership Auditing CapabilitiesSeeking to view audit logs of Operators adding and removing users to/from Security Groups in AD via Goverlan. Windows Event ID 4728 and 4729 respectively. Also auditing of any User Account Administrat... Read more...
- 1Credential manager : AD credential by OULAPS is usually only enabled on specific OUs. allow to specify a list of OUs where to use the LAPS password for remote administration or the ability to have a credential entry at the OU level inste... Read more...
- 1SSO with IDPRequest SSO feature with an IDP so users can login with an existing credential when accessing the admin portal/Goverlan console software.
- 1Add columns to home viewIt would be nice to have additional columns to choose from (in Goverlan RC), so we can see what is relevant to our own environment. For example, having a column option for agent version, or the DB ver... Read more...
- 1Custom keystrokesAdd the ability to store custom keystrokes like CTRL+ Windows KEY + SHIFT + B or any combination that you can easily save to apply to a remote computer.
- 1OSTicket Incident Management IntegrationIntegrate OSTicket ticketing software with Goverlan Reach - Incident Management Module. It would be nice to have an option to integrate this into the incident management module for users of OSTicket
- 1Sync Goverlan Authorized Users list with AD directlyRight now, we have a manual process of deleted Goverlan Authorized Users after the AD user account is removed from the AD user group for Goverlan. This manual process sometimes gets missed resulting i... Read more...
- 1Operator Console works remotely through GatewayAllow the operator console to work remotely through the gateway. Allows for quick and easy support when technicians are not connected locally.
- 1Disable Send Pop Up Message FeatureYou can disable opening a chat with the Goverlan Reach Server or GPO. I'd imagine you would be able to disable Sending Pop Up Messages. Id like the ability to do that or just tie the pop up message an... Read more...
- 1Add more formats for Execution ReportWould like the ability to see different output formats for the Execution Report, the same as the output report.
- 1GoverRMC client sign out hotkey (for goverlan client, not remote OS)Is it possible to implement a sign out hotkey? The reason is, even when checking "sign out on close, prior to logon, oftentimes, the session lingers and either the session has to be forcibly terminate... Read more...
- 1Last Reboot / System UptimeIt would be helpful to add a column showing last reboot or uptime in the standard view of computers in the Administration area of the console. The same area that shows OS, logged in user, etc.
- 1Add custom fields to AD/Report viewWould like to see custom fields available to add additional information such as warranty, date of purchase, etc. And to be able to pull this information as a report as well.
- 1OKTA Authentication for ReachWould like to see OKTA authentication for the Reach Application and/or the Reach Product portal Page.
- 0Filtering ProgramsIn the Programs, it would be nice to have filtering, or a 'show/hide' option for MSIX, MSI, EXE, PKG, etc. Win10/11 apps in the list aren't useful for us, (3D Viewer, Cortana, Feedback Hub, those ty... Read more...
