Notice Date January 23rd 2020 Incident Type Personal Identifiable Information Disclosure Affected Users Notified Yes, via email. Impact Low Dear Goverlan User, We value your business and respect the privacy of your information, which is why, as a precautionary measure, we are writing to let you know about a data…
Solarwinds Service Desk (formerly Samanage) easily integrates with Goverlan within seconds to combine incident management with problem resolution. Once integrated, you will be able to access, manage and work on your Solarwinds Service Desk tickets directly from within Goverlan and quickly resolve issues. Upon working on a ticket, the full…
Advisory ID GOVSA.2019.1028.2 Vulnerability Type CWE-65 Windows Hard Link (leads to Command Injections / Local Privilege Escalation) Issue Date 2019-10-28 Updated On 2019-10-28 (Initial Advisory) Application Goverlan Reach (Agent) Affected Versions Goverlan Reach Console v9.20 and earlier Goverlan Client Agent v9.20.02 and earlier Severity Medium Vulnerability Status Update Released Summary…
Advisory ID GOVSA.2019.1028.1 Vulnerability Type CWE-426 Untrusted Search Path (leads to Command Injections / Local Privilege Escalation) Issue Date 2019-10-28 Updated On 2019-10-28 (Initial Advisory) Application Goverlan Reach (Agent) Affected Versions Goverlan Client Agent v9.20.02 and earlier Goverlan Reach Console v9.20 and earlier Goverlan Reach Server v3.20 and earlier…
To enable the Goverlan Incident Management Automation Integration, use one of these two methods: Direct Configuration in the Reach Console Open the Goverlan Reach Console Click on Application > General Settings Select the Incident Management section Click on the main selector, and choose your provider Once you selected the provider,…
Goverlan allows you to work on the resolution of an incident via its remote support tools and features. While working on an incident, every action performed is recorded and a transcript of the work is automatically injected in the incident upon completion of a work session. The automatic registration of…
You can perform a limited set of actions on an incident by selecting it and right-clicking on it: Refresh Incident Refresh incident information Open in browser Open the incident in the native service desk provider client portal. Assign to me Assign the incident to the currently signed-in operator Unassign ticket…
To view incidents, select the Incident Management feature from within Goverlan: Query Filters The incidents displayed in the main view are controlled by the selected filters in the ribbon bar. Check or uncheck any of the Assignment filters or State filters to modify the contents of the main view. Column…
ConnectWise easily integrates with Goverlan within seconds to combine incident management with problem resolution. Once integrated, you will be able to access, manage and work on your ConnectWise tickets directly from within Goverlan and quickly resolve issues. Upon working on a ticket, the full transcript of Goverlan actions is automatically…
ZenDesk easily integrates with Goverlan within seconds to combine incident management with problem resolution. Once integrated, you will be able to access, manage and work on your ZenDesk tickets directly from within Goverlan and quickly resolve issues. Upon working on a ticket, the full transcript of Goverlan actions is automatically…