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Understanding SureDATA Technology

What is SureDATA Technology?

Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible machines and the latest database snapshot for inaccessible machines. This way, you will get a more complete view of your environment.

How it Works

On first use, the Goverlan database will be empty. As you query real-time information from your machines, the information is inventoried in the database.

If a machine which had been queried (and updated in the database) becomes unavailable, inventoried data is returned instead of real-time data. If inventoried data is returned, an indicator is displayed.

Most system information is registered in the historical database with the following exceptions:

  • Local account database
  • Running processes and performance counters (however, startup programs are registered in the database)
  • Available Updates under Windows Automatic Updates (however, Update History is registered in the database)
  • Opened Files & Opened Sessions
  • WMI based information

Real-Time + Data Driven Hybrid Engine

The advantage of a data driven remote support solution is that information will be retrieved from a database back-end. Data is always available regardless of the machine’s power state. The disadvantage is that the information received may not be current and therefore cannot be reliably used as actionable data.

The advantage of a real-time remote support solution is that information is always current. However, when a machine is off or unreachable, information is unavailable.

SureDATA Deployment Considerations

SUREDATA supports two database configurations: SQLITE(file-based) and Microsoft SQL Server. Even though SQLITE is the default, Microsoft SQL Server is recommended.

Supported SQL Server versions:

  • Microsoft SQL Server 2008 Express
  • Microsoft SQL Server 2008 R2 Express
  • Microsoft SQL Server 2012 Express
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2016

Minimum space requirements for the SUREDATA Database:

Database size will depend on the frequency and the number of workstations being queried.

1000 workstations will be approximately 400MB.

Updated on October 18, 2018

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