Troubleshooting Onsite GLS

Goverlan Operators may still be prompted to sign-in to the software if one of the following occurs:

  • The GRS Licensing Services configuration was not detected on the operator machine. In this case, use the GRS Client Tester utility to validate proper settings distribution.
  • None of the licenses associated with the silent sign-in account matched the feature-set required by the Goverlan software product, or the licenses are maxed out. To review license usage, login to
  • The Goverlan Reach Server cannot communicate with the online Goverlan Licenses Services. If this is the case, the Licensing Server Settings window will display an error message.
Updated on February 20, 2019

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