Use Goverlan Reach RC to connect to any terminal server based connection. This includes RDP, RDS or Citrix XenApp session. Shadowing allows you to share the same session as the user, see what the user sees, and assist with applications or session specific issues.
Pre-requisites for Session Shadowing
To shadow sessions with Goverlan, the Goverlan Client must be installed on any server that hosts logon session. For RDS environments, this will be the Remote Desktop Session Host (RDSH) servers. In XenApp environments, this will be the Presentation servers. For more information about The Goverlan Client, see Installing The Goverlan Client.
Accessing a RDS User Desktop Session or App
To access a RDS user desktop session or application session, initiate a remote control session to the Microsoft TS or Citrix server hosting the session. Goverlan automatically detects if multiple user sessions is hosted by a server, in which case the User Session Selection window is displayed:
Select the session to shadow by clicking on it.
Use fastConnect to find logon sessions
If virtual desktop sessions are distributed via a farm of servers, and the server hosting a user session is not known, you can query the user’s RDS session via the user name using Goverlan fastConnect technology.
Goverlan fastConnect can tell you where any user is logged in. This will include any RDSH server or Presentation server that has the Goverlan Client installed. For more information about fastConnect, see Workstation Detection with fastConnect.
Switching User Sessions
Once you are shadowing a user session, use the session information bar to view session information:
Click the User session information link to return to the main user session selection screen for that server and select another user session.