Overview of the User Interface

This article describes the different panels and controls exposed by Goverlan Reach RC. Learn how to activate a full screen mode, work with floating views, or save view layouts.

The Goverlan Side Panels

My Devices Panel

Use the My Devices panel to create a hierarchy of favorite remote machines for quick and easy access. See: Working with the My Devices Panel.

On-Demand Assist Panel

This panel is used to gain management access to machines over the internet. To do so, click on the Send a request link to generate an email that contains the necessary information to start a remote assistance session from anywhere.

This panel is only visible once a Goverlan Reach Server with Gateway Services has been implemented.

See: Starting an On-Demand Support Session

Console Window

The Console window displays information, warning and error messages as you are working with Goverlan.

The content of the console window may be useful to our support team to resolve issues. If you are requested for the Console window messages, you can easily export its content by right-clicking within it and selecting Save log into a file.

Managing Your Workspace

Goverlan Reach RC provides many flexible options for creating a work space to view and manage remote connections. Use the Monitoring View or Float View to create a dashboard or remote control connections. Save customized work spaces for easy reconnecting to important resources.

Working with Multiple Sessions

Goverlan Reach RC’s tabbed interface allows control over many computers at once. Open as many tabbed connections as needed and easily switch between them. Mix and match different connection protocols with different tabbed views.

To add a new connection tab, simply click on the (+) button located in the connection tab area:

If multiple tabs exists, Goverlan exposes the Monitoring View automatically. This view allows you to monitor the screen activity and performance counters of all tabs simultaneously. The Monitoring View can be selected by click on the F2 shortcut key (this is configurable in the options), or clicking on the corresponding button in the control bar:

See Screen Activity & Performance Monitoring.

Floating Views

You can float any connection tab into an independent window, and move it anywhere. This is useful if you have multiple monitors and wish to have different connection on each of them.

To float a connection tab, select it and:

  • Use the Float View button in the command bar:
  • Right-click on the connection tab and select Float View
  • If you are in the Monitoring View, right click on any thumnail and select Float View

Managing multiple floating Windows

When you have several floating windows, you can automatically arrange them using the Float View drop down options. These options will automatically float or un-float all windows or arrange the currently floating windows in a specific arrangement.

Remote Control Layouts

Goverlan layout files allow you to save your current connections and window positions. Layout controls can be found in the Command Bar on the Main Tab:

See: Saving and Loading Connections Layout

Changing the View Scaling Mode

When connected to a computer, Change the View mode or Scaling to best fit your workspace. While connected to the computer, go to the Command tab and locate the View Mode button:

Click the Drop Down arrow below the button to access the view mode settings

View Mode Settings

The following options are available for changing the view mode.

  • No Scaling / Auto Scroll– This setting is identical to No Scaling except Goverlan will automatically scroll based upon the where the mouse cursor is.
  • Scale to Fit Aspect Ratio – This setting will scale the view to fit the Goverlan window while respecting the aspect ratio of the target screen.
  • Scale to Fit On Reduction – This setting is identical to Scale to Fit Aspect Ratio except the screen will only be scaled when the Goverlan window is smaller than the target computers screen.

Full-Screen Mode

Goverlan Reach RC sessions can also be set to full-screen mode. The full-screen button can be located on the Command Bar or on a Connection Tab.

                        

Session Controls

Once a remote control session is active, multiple options can be turned on or off using the Sessions Controls area:

Disable Client Controls Disabling Client Controls will stop the target mouse and keyboard from working.
Disable Client Controls and Screen Disables the remote screen viewing of the operation being performed by the operator (this feature is only available on Windows 7 clients and earlier).
Observe Only Mode Observe Only mode will allow you to observe the remote control session only. The technicians keyboard and mouse inputs will not be sent over to the target computer.

Observe Only can be enabled before initiating a remote control session in the Connect To window.

Enable Layered Window Capture Allows the capturing of special layered windows on the remote desktop (windows that includes transparency). This option is enabled by default, however if you are experiencing excessive mouse cursor blinking on the remote machine, disable this option.
Mouse Scrolls Remotely Enable to redirect the operator’s mouse scrolling actions to the remote machine. Disable to keep mouse scrolling on the operator machine.
Clipboard Transfer Enabling Clipboard Transfers will allow the operator to share the clipboard contents for copy/paste and file transferring.

Optimization Settings

Goverlan Reach RC uses several different methods to provide the best possible experience for the Goverlan operator. Goverlan Reach RC sessions use compression algorithms to ensure proper bandwidth usage.

Optimizing before you connect

If you would like to change settings that affect performance on slower networks before you begin a remote control connection, use the Connection Settings Tab.

Changing optimization settings during a connection

Once you have established a connection, you can change the optimization settings using the Optimization Tab in the Command Bar.

Monitoring Remote Control performance

In the Optimization tab, click the Turn On button to activate the Connection Monitor.

The Optimization Graph will tell you the frame rate (updates per second), the compression rate and the transfer rate.

Working with the My Devices Panel

The My Devices panel is used to create your own hierarchy of internal and external computers for easy access. Once configured, simply double click on a computer object to start a remote control session, or right click on it for additional support options.

To configure the My Device Panel, review the My Favorite Devices article.

Setting the Double-Click Default Action

Double clicking on a computer object initiate a remote control session. By default, the Goverlan Remote Control access protocol is used, however this can be configured to the protocol of your choice.

A double-click default action can be configured on a per machine or per container basis. Select the machine, or the container to configure, right-click on it and select Set Default Action:

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Use the drop-down menu to set the default protocol for that device.

Goverlan Remote Control Favorites Panel

Additional Support Actions

Using the My Devices panel, you can perform additional support actions without the need to initiate a remote control session. To do so, right-click on a computer or group of computers and select the desired action:

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