Goverlan Incident Management Integration has 6 main categories for issue states. You may wish to customize these states to fit your current incident management platform states
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New | A new issue that has not been worked on. |
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Started | An issue that is being worked on. |
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On Hold | An issue that has been paused. The timer will not run. |
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Resolved | An incident that has a resolution. |
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Rejected | An incident that is no longer needed. |
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Closed | An incident that has been closed |
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Canceled | An incident that is no longer valid. |
The Configure States screen can be accessed in the incident management toolbar or under General Settings –> Incident Management, under the Application Tab.
Using the ADD button, Goverlan Reach will query all available states from your current Incident Management provider and allow you to choose them for a specific mapping. You may also type any here manually.
You can map any number of states to a Goverlan Reach Incident State. When the mapping is complete, all cases with a specific status will match the Goverlan Reach icon for that status.
