Initial Configuration – Tips and Tricks

Goverlan can be used from day one without further configuration. However additional options and extended services are available. This article describes everything you need to know for a successful integration within your environment.

Centralized Configuration of Goverlan

Goverlan includes a large set of configuration and customisations that can be applied on the operator side and client side. For instance, you can control the user acceptance prompt of a remote control session, or configure the database settings of the operator console.

For large environment, these settings can be centrally configured and globally distributed across your organization.

See: Centralizing the Configuration of Goverlan

Team Collaboration

If multiple operators are using Goverlan, team collaboration should be enabled to allow:

  • Sharing of inventory information
  • Sharing or Enforcing of Goverlan Configuration Object (e.g.: Software packages, scripts, etc.)

See: Team Collaboration

Managing Systems Over the Internet

The default implementation of Goverlan only allows the support and management of users and machines that are within your organization, or are connected to your organization via a VPN.

However, it is possible to manage systems over the internet, on-demand or unattended. To do so, you must implement a Goverlan Reach Server and enable the Goverlan Reach Gateway Services.

The Goverlan Client Agents

The management of a remote systems requires them to be equipped with the Goverlan Reach Client Agents. The Goverlan client agent is automatically installed and maintained by Goverlan on machines within your organization. Other deployment options are available.

See: Goverlan Client Agent Deployment and Management

Detecting User’s Machines using fastConnect

Goverlan can detect the logged-in workstations of your users in real-time. A great feature to get to your user’s machines quickly, without prompting the remote user for the information. However, the detection of logged-in workstations may not work upon initial installation of Goverlan as it has a couple of prerequisites.

See: Workstation Detection with fastConnect

Active Directory Integration and Multiple Forest Support

Goverlan automatically detect the Active Directory hierarchy available on the operator’s machine and allows the browsing, search and management of its objects. If Goverlan is installed on a stand-alone machine, or if multiple active directory forests exist, you can configure Goverlan to bind to individual AD hierarchy using the Goverlan AD Forest Selector.

See: Active Directory Administration

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