Enabling Incident Management

To enable the Goverlan Incident Management Automation Integration, use one of these two methods:

Direct Configuration in the Reach Console

  1. Open the Goverlan Reach Console
  2. Click on Application > General Settings
  3. Select the Incident Management section
  4. Click on the main selector, and choose your provider

Incident Management Integration with Goverlan

Once you selected the provider, complete the information requested.

 

Use a Goverlan Reach Server policy

  1. Log in to your Goverlan Reach Server
  2. Click the Global Policy Tab
  3. Drag the Incident Management Configuration policy to your policy scope to activate it.
  4. Configure the fields required for your IMA integration provider

This policy will also allow administrators to configure the Incident State Mappings on a global level. See Global Policy Distribution for more information on policy assignments.

Incident Management Automation

 

NOTE: Agents will still need to provide login credentials at their individual consoles settings as stated in the Direct Configuration setting above.

For further information about specific provider configuration, see:

Updated on November 25, 2019

Related Articles