This article provides information on how to enable debug dump paths for investigating Goverlan crashes. These instructions are only to be followed if a Goverlan Support representative has instructed to do so via an active support ticket.
Information:
Step 1
Download the following .reg file and import it to the machine that is experiencing the crash: GoverlanDumpKey.reg
After the registry key is imported and one of the Goverlan processes crash, Windows will automatically export a .dmp file to the directory set in the registry key.
The export directory is: C:\ProgramData\GovCrashDumps, feel free to modify this directory in the .reg file before importing the registry key.
Step 2
Once the .dmp file is generated, please contact the support representative who instructed you to follow this KBA and they will provide a custom upload link to upload the .dmp files.