This article provides information on how to enable debug dump paths for investigating Goverlan crashes. These instructions are only to be followed if a Goverlan Support representative has instructed to do so via an active support ticket.
As of Goverlan v9, crash dumps are automatically configured by the application and this article doesn’t apply.
Information:
Step 1
Download the following .reg file and import it to the machine that is experiencing the crash: GoverlanDumpKey.reg
After the registry key is imported and one of the Goverlan processes crash, Windows will automatically export a .dmp file to the directory set in the registry key.
The export directory is: C:\ProgramData\GovCrashDumps, feel free to modify this directory in the .reg file before importing the registry key.
Step 2
Once the .dmp file is generated, please contact the support representative who instructed you to follow this KBA and they will provide a custom upload link to upload the .dmp files.
If you cannot download the above GoverlanDumpKey.reg file, feel free to copy/paste the below into notepad and save the file with the .reg extension:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovAgentx64.exe]
“DumpCount”=dword:00000002
“DumpType”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovCentralServerUI.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Goverlan.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GoverlanReachServer.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GoverRMC.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovSrv64b32.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovTools.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GoverRMS.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GOVsrv8.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovSrv32b64.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovSrvUI.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovScopeActionWorker.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Proxy32a64.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\WMIX.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovCmdLine.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002