Cloud Services User Guide

EV Reach Cloud Service

The EV Reach Cloud Service is a comprehensive and secure solution that offers IT admins the convenience of accessing their devices from any location, without having to install on-premises servers or make any changes to corporate firewall settings.

Creating a new Cloud Service Instance

You may create a trial instance at the EV Reach Customer Portal.

Select the Cloud Service Page and click “Create Instance.”

💡 If you do not see an option to create a cloud instance in the EV Reach Portal, please reach out to your customer account representative.

Choosing a region

Your instance can be hosted in one of several regions. Choose a region that is closest to your users for the best experience.

Instance Provisioning

It will take some time to prepare your dedicated EV Reach Service Instance. The instance state will show ACTIVE when it is ready.

Once your Instance is ACTIVE, it will be ready to use. Assign EV Reach Console Licenses to it so you can begin connecting to systems.

💡 This process can take up to 15 minutes.

Assigning an EV Reach console license to your Cloud Service

Assigning EV Reach Console licenses to your EV Reach Service Instance will allow the Reach Console to automatically configure itself at the next login.

At this point, On-Demand Sessions will be available instantly.

Deploying Agents for unattended management

Agents can be pushed via on premise installations, or you may generate an Agent Installer to push agents with other systems such as Microsoft Endpoint Manager.

See the Agent Manager for more information.

Viewing EV Reach Registered Devices

Once agents have been deployed they will start communicating with your EV Reach Cloud Instance.

Viewing Registered Devices via the EV Reach Portal

  1. Navigate to the Cloud Service Page
  2. Click the Devices Tab
  3. Select Registered Devices

Here you will see a list of devices that are active or offline.

Viewing Registered Devices via the EV Reach Console

  1. Open the EV Reach Console
  2. Click on Administration and Diagnostics
  3. Expand External Devices
  4. Expand the folder with your Organization Name

Adding OS Credentials to your EV Reach Console

Credentials may be required for devices operating with an Active Directory Domain or if you do not have Administrative Rights to a system.

You may add credentials to the EV Reach Console Credential Manager to gain access to your systems.

See Credential Manager for more information.

Viewing Active Operator Sessions

Active Operator Sessions are connections that are happening at the moment. Here you can view connections between agents and consoles including On-Demand Sessions.

  1. Navigate to the Cloud Service Page
  2. Click on the Devices Tab
  3. Select Active Operators

Viewing EV Reach Audits

EV Reach keeps track of actions performed on systems for security and auditing purposes. The EV Reach Portal allows you to view and export logs.

  1. Navigate to the Cloud Service Page
  2. Click on the Audits tab
  3. Select the Audit tab you wish to view

For more information on EV Reach Auditing, see EV Reach Server Auditing

EV Reach Policy Distribution via Cloud Services

EV Reach Policies allow administrators to control how EV Reach is configured and behaves. These policies include Remote Control privacy settings, Security Restrictions and Client Text Localization.

💡 If you do not see the Policy tab, please contact support to upgrade your EV Reach Service Instance.

Creating a new Policy

To create a new policy at the top of the policy list:

  1. Click on “Add Policy”
  2. Enter a Policy Name that describes the purpose of this policy.

Scope Filters

Scope Filters identify systems that this policy will apply to.

Scope filters can be of the following types:

  • Local IP Range of your endpoints or consoles ie: – or
  • Specific Operating System Captions such as Windows 10. The Operating System Caption is a “Contains” condition.
    • Windows 10 would apply to all OSs that begin with Windows 10 such as Windows 10 Professional or Windows 10 Enterprise.
    • MacOS would be MacOS Catalina or Ventura.


  1. Click the Edit button next to Scope Filters
  2. Select the appropriate Scope Filter and enter the details
  3. Click Save

Policy Definitions

Policy Definitions are the settings that get applied to the systems that satisfy the scope filter.

  1. Click the Edit button to configure the Policy Definition
  2. Select the Policy Definition Type
  3. Click Save
  4. Edit the policy settings based on the provided descriptions
  5. Click Save to complete the policy.

Modifying an existing Policy

To modify an existing Policy, click the edit button next to the policy.

Modify the Policy Name, Scope Filters or Policy Definitions as needed and click Save.

Deleting a Policy

Click the Delete icon to remove a policy.

How policies are evaluated

Policies are evaluated from the bottom up. The first policy that satisfies the filter will take precedence.

Updated on August 8, 2023

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