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  3. Chat and Push Messages

Chat and Push Messages

Stay connected with your users through Goverlan Chat and Push Notifications.

Starting Goverlan Chat Sessions

Initiate Chat sessions while in or out of a remote control session.

Starting chat sessions during a remote control session

Go to the Controls tab in the Command Bar and click the Chat button.

Starting chat sessions from the favorites menu

Right click any computer in your Favorites list and select Chat.

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From Administration & Diagnostics

Discussion Invitation

The operator can establish a discussion topic to define the issues that will be discussed. By default, the signature is the operators AD display name.

Chat Controls

Goverlan Chat has the following controls:

  • Invite More People– Use this option to invite other Goverlan Operators or even other users. Initiations are done by computer name.
  • Members– Use the members list to remove users from the chat session.
  • Use [Enter] to send a message / [Ctrl + Enter] for a line feed – Choose how you wish to send messages.
  • Send sound notification– Send a sound notification to alert the chat members.
  • Take over the remote machine– Initiate a remote control session to the target users workstation
  • Open the Task Manager– Open the Goverlan Advanced Task Manager focused on the target user’s workstation.

Message Templates

Create and save message templates for commonly used responses.

Saving message templates

Type your message in the Message box

Click the  Goverlan Remote Control Chat Optoins  to add the message as a template

Retrieving and sending messages templates

Click  Goverlan Remote Control Options  and select the message you wish to send then click Send

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Sending one way push notifications

Use push notifications to send text alerts to your users.

Creating new Push Notifications

Go to the Controls tab in the Command Bar and click the Send Message button.

Sending push notifications from the favorites menu

Right click any computer in your Favorites list and select Send Message.

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From Administration & Diagnostics

 

Popup Message Options Window

The Popup Message window will allow you to add or remove recipients of the message.

Message Templates

Create and save message templates for commonly used messages.

Saving message templates

Type your message in the Message box

Click the  Goverlan Remote Control Chat Optoins  to add the message as a template

Retrieving and sending messages templates

Click  Goverlan Remote Control Options  and select the message you wish to send then click Send

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