Goverlan Reach Remote Control software offers collaborative tools that allow operators to chat with a desktop or a laptop user, and other sysadmins or engineers. The Remote control operators can send Chat and Push notifications when they need more information to solve a technical issue.
Starting Goverlan Chat Sessions
Initiate Chat sessions while in or out of a remote control session.
Starting chat sessions during a remote control session
Go to the Controls tab in the Command Bar and click the Chat button.
Starting chat sessions from the favorites menu
Right click any computer in your Favorites list and select Chat.
From Administration & Diagnostics
Discussion Invitation
The operator can establish a discussion topic to define the issues that will be discussed. By default, the signature is the operators Active Directory display name.
Chat Controls
Goverlan Chat has the following controls:
- Invite More People– Use this option to invite other Goverlan Operators or even other users. Initiations are done by computer name.
- Members– Use the members list to remove users from the chat session.
- Use [Enter] to send a message / [Ctrl + Enter] for a line feed – Choose how you wish to send messages.
- Send sound notification– Send a sound notification to alert the chat members.
- Take over the remote machine– Initiate a remote control session to the target users workstation
- Open the Task Manager– Open the Goverlan Advanced Task Manager focused on the target user’s workstation.
Message Templates
Create and save message templates for commonly used responses.
Saving message templates
Type your message in the Message box
Click the 
to add the message as a template
Retrieving and sending messages templates
Click 
and select the message you wish to send then click Send
Sending one-way push notifications
Use push notifications to send text alerts to your users.
Creating new Push Notifications
Go to the Controls tab in the Command Bar and click the Send Message button.
Sending push notifications from the favorites menu
Right-click any computer in your Favorites list and select Send Message.
From Administration & Diagnostics
Popup Message Options Window
The Popup Message window will allow you to add or remove recipients of the message.
Message Templates
Create and save message templates for commonly used messages.
Saving message templates
Type your message in the Message box
Click the 
to add the message as a template
Retrieving and sending messages templates
Click 
and select the message you wish to send then click Send