Goverlan is licensed per concurrent operator (technician) with no additional fee per client. A Goverlan Operator License permits the support and management of an unlimited number of endpoints within and outside of your organization. There is no cap on the number of simultaneous connections.
The following services are provided for an additional charge:
Goverlan licenses are subscription based, billable monthly or annually.
To avoid disruption of service and ease subscription renewals, we strongly recommend that you configure auto-renewals with a credit card in our client portal.
Note: Goverlan Inc. does not directly store or process credit card information. All payments for Goverlan subscriptions are processed through Stripe. Stripe exceeds the most stringent industry standards for security. They are also audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1 (the highest level of certification available). Learn more about Stripe’s secure infrastructure at https://stripe.com/docs/security/stripe.
Yes, you will be able to change the billing cycle, the subscription’s products or quantities at any time.
You can cancel a subscription at any time. A subscription cancellation can be set to terminate at the end of the current billing period (in which case no credit is provided), or can be set to terminate immediately (in which case a prorated credit will be allocated to your account).
If you choose to terminate your account and you have a credit balance, a refund will be processed for the amount of the credit minus a 20% cancellation fee.
Support is restricted to the troubleshooting of technical issues with our products. On-boarding and training packages are also available for an additional fee.
Active support also provides access to the latest software updates and releases via our client portal.
The number of licenses you need to purchase is based on the maximum number of Goverlan operators at any given time (number of concurrent operators).
Example 1: If your service desk consists of 30 operators using Goverlan in 3 different shifts and the maximum number of operators using Goverlan at any time is 15, then you need to buy 15 user licenses.
Example 2: If your service desk has 20 operators all using Goverlan in a given work day, then you need to purchase 20 user licenses.
A single operator license authorizes a single sign-on to Goverlan. You can release the license by signing out of the software any time. You can also enable the Floating License mode, which automatically releases the license once the Goverlan program is closed.
Via our client portal, you will be able to configure license policies to: