The advantage of a data driven remote support solution is that information will be retrieved from a database back-end. Data is always available regardless of the machine's power state. The disadvantage is that the information received may not be current and therefore cannot be reliably used as actionable data.
The advantage of a real-time remote support solution is that information is always current. However, when a machine is off or unreachable, information is unavailable.
Goverlan supports two types of database back-ends: SQL Lite file-based (default) and Microsoft SQL Server.
Upon the first installation, Goverlan automatically uses a SQL Lite .db3 file based database that is stored under the configured Goverlan Application Data Directory.
To change the database settings, open the Settings window and select the Database Settings category.
On first use, the Goverlan database will be empty. As you query real-time information from your machines, the information is inventoried in the database.
If a machine which had been queried (and updated in the database) becomes unavailable, inventoried data is returned instead of real-time data. If inventoried data is returned, an indicator is displayed.
Most system information is registered in the historical database with the following exceptions:
If there are multiple Goverlan v8 users, all installations should point to a common database so that historical data can be shared.