- Time-to-resolution reduced from 1-3 months to less than 1 week and often same day
- Dramatically reduced travel costs from onsite visits
- Increased call efficiency
- Increased number of issues handled
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Read how Frontier School Division’s IT department was able to streamline frequently-performed tasks through Goverlan’s fluid access to a remote machine's components via a user-friendly drill-down menu. This significantly increased the efficiency of providing support to a remote, disparate geography comprised of 3,500+ machines across 50 sites.
"We find the access to software products, drive information, and printers very useful. Often, it's a lot quicker to install a new printer by simply opening the printers section rather than having to remote control a client's machine and setting it up from the printers folders," commented Andrew Single, Divisional Network Administrator.