Service Manager and Reach integrations are live in Goverlan Reach 10.5 and Service Manager 2022.
Deep integrations with Easy Vista Service Manager allow IT operators to combine the best of ITOM (IT Operations Management) and ITSM (IT Service Management). By integrating these two worlds, IT Operators will be able to perform remote administration tasks with speed and power never seen, reducing the time to resolution on any case or incident.
Deep Linking Tools Support
Deep Linking allows Service Manager users to launch Remote Control sessions right from their Service Incidents. Locate the Equipment field inside the incident to Launch an RC Session. The Remote Control session will be logged in the incident once the session is closed.
Service Manager integration directly in to Reach Incident Management Automation feature
Browse and work on your Service Manager Incidents using the power of Goverlan Reach powerful tools and automatically track and log all Operator actions pushed directly to the Service Manager Incident.
Configure IMA / Service Manager integration see Service Manager Integration with Goverlan Remote Support
Asset Discovery and Inventory Management
Service Manager can now tap into Reach Inventory Data for On Premise and Cloud connected Reach Agents.
CI data in Service Manager will be updated with Inventory Data collected by Goverlan Reach Process Automations. We have included the following Process Automation Template to gather the necessary CI Data.
NOTE: You must have your Goverlan Reach Console using SQL Server Express or SQL Server to utilize this feature.