Session Logout:
By Enabling 2FA all current Goverlan sessions will expire.
Goverlan Product Version Compatability:
Please make sure all Goverlan Consoles and Servers are running 10.5 and 3.70 or higher. Previous versions of Goverlan do not support 2FA and will result in a logon failure.
Borwser Cache Notice:
Portal login issues may occur after enabling MFA. Please try cleaning the browser cache before logging in again.
The Goverlan Portal (https://my.goverlan.com) and all Goverlan Products now support Two Factor Authentication. Two Factor Authentication can be configured for any license user or as policy for all Goverlan users.
Two Factor options include an Authenticator App such as Google Authenticator or Microsoft Authenticator as well as Email based 2FA.
Enabling 2FA on your Goverlan Account will require you to enter a challenge code from your Authenticator app or Email whenever you log in to the portal or Goverlan Console/Server.
Configuring 2FA in the Goverlan Portal
1. Go to https://my.goverlan.com and login using your credentials and pass the Captcha check.
2. Once logged in, you will click on your profile picture and click Account settings.
3. On account settings, across from Two-Factor Authentication click “Add”.
4. Here you can choose your 2FA method. Email or Authenticator App.
Using an Authenticator App
1. Select “Enable Authenticator App Verification.” Using your preferred app and scan the QR code displayed on your screen then click next.
*You may use the code below the QR code if you cannot scan the code*
2. On the “Verify Secure Login” type in the 6 digit code from your Authenticator app then click verify.
3. App Authentication has been completed. Under the “Two-Step Authentication” you will see Authenticator App Login.
8. You will receive an email stating that the Two factor authentication has been set up on your account.
Using Email
1. Repeat the steps for logging in to the Goverlan Portal.
2. On the Two-Factor Authentication Setup, Click “Enable Email Verification” and click next.
3. On the Verify Secure Login, Check your email and insert the code in then Verify.
4. App Authentication has been completed. Under the “Two-Step Authentication” you will see Email Code Login.
5. You will receive an email stating that the Two factor authentication has been set up on your account.
Configuring 2FA for your organization
Setting up a User Policy
1. Go to https://my.goverlan.com and login using your credentials and pass the Captcha check.
2. Once logged in, you will click on your profile picture and click Users.
3. Click “Edit User Policies”
4. Check “Require all admins and users to use Two-Factor Authentication to log into the My Goverlan Portal” and click save. For more information about user policies, see Assigning User Policies in our User Guides.
Once the Policy has been configured, all Goverlan users will be required to log on to https://my.goverlan.com and set up 2FA with the steps above.