Goverlan MacOS Agent Beta is Available!

The Goverlan Team is pleased to announce the release of the Goverlan Agent Beta for MacOS. Install this agent on your Mac machines and manage them with Goverlan Reach! The Goverlan MacOS Agent is a work-in-progress. For a full status of the features currently supported, please see the Feature Coverage Progress section below.

How do I get access to the Goverlan MacOS Agent Beta?

To download the latest revision of the Goverlan MacOS Agent Beta, and to provide feedback, report bugs, or suggest modifications:

  1. Go to my.goverlan.com and log in using your client or trial ID and password
  2. Select the Beta Program section in the left feature selector

From this area, you will be able to access the download link as well as register feedback.

Installing the Goverlan MacOS Agent

Double click on the Goverlan Mac Installer Package to start the install process and go through the installation steps. At the end, you may be prompted to grant the Goverlan agent access to the local system:

Goverlan Mac OS Remote Support Agent Installation

You must authorize Goverlan access to remote control this machine. Click on Open System Preferences, then enable access to the Goverlan Reach Client:

Goverlan Mac OS Remote Support Agent Access

Changing Agent Configuration

To access the Goverlan configuration utility, open the Goverlan Reach Client application. You can quickly access this application by using the Mac OS Search feature and looking for ‘Goverlan’ :

Goverlan Mac OS Remote Support Agent Configuration

Managing Mac Machines with Goverlan

Once a Mac machine has been equipped with the Goverlan agent, it is ready to be managed via the Goverlan console. The Goverlan Mac agents supports all versions of the Goverlan Reach Operator Console, however, we recommend using Goverlan Reach v9.20 or later for a better experience.

Authenticating

The first time you connect to a Mac endpoint, you will be prompted to provide credentials to manage it. You must enter a set of credentials that have local administrative privileges on the machine.

Feature Coverage Progress

Goverlan Features v9.20.50.Beta 1

Agent Management

Manual Agent Installer
Remotely Install Agents No
Remotely Update Agents No
Remotely Remove Agents No
Remotely Query Agent Information
Remotely Push Config > Agent Network Settings No
Remotely Push Config > Remote Control Behavior No
Remotely Push Config > Goverlan Reach Server Assignment No

Remote Control

Multi-monitor support No
Multi-operators support
Supports Optimization Settings > Video Quality
Supports Optimization Settings > Disable WallPaper No
Local audit registration / Remote Desktop Access Activity

Login Prompt Options

Login Prompt Not Supported on Mac OS
Lock Workstations No
Logoff User
Configure/Manage Auto-Login
(Limited)

Session Controls

Disable Client Controls No
Curtain Mode (Default) No
Curtain Mode (Static Image) No
Curtain Mode (URL) No
Clipboard transfer No
Audio Redirection No
Audio Chat No
Text Chat
Send Popup Message

Client Settings

Client Settings > RC Prompt Configuration
Client Settings > RC Disconnect Session Upon Inactivity No
Client Settings > RC Post-Session Notifications > Screen
Client Settings > RC Post-Session Notifications > Email No

Security

Supports Goverlan Remote Control Admins AD/Local Security Group No

Systems Management

Local audit registration / Remote System Access Activity No

System Information

OS / BIOS Information
Hardware Information
Device Manager No
View Network Settings
Change Network Settings No
Rename Computer No
Join / Unjoin Domain No
View Login History

Power Options

Scheduled Executions (including query and reset)
Reset user logon session No
System Restart
System Restart to SafeMode Not Supported on Mac OS
System Standby
System PowerOff

Task Manager

User Session Management
Process Management
Performance Counters
Startup Programs Management
(incomplete)

File Management

Browse File System
Manage File System
Transfer Files

Remote Shell Access


(incomplete)

Application Management

Query Installed Applications No
Remotely Push the Installation of an Application No
Remotely Un-install Applications No
Remotely Repair an Applications No

System & Software Updates

Query Available Updates No
Download and Install Updates No

Local Accounts Management

Query Local User Accounts No
Manage Local User Accounts No

Local Drive & Network Connection Management

Query Local Drives
Query Network Connections No
Manage Network Connections No

Printer Management

Query Configured Printers No
Manage Users and System Printers No

Services (Daemon) Management

Query Configured Background Processes No
Manage Background Processes No

Device Driver Management

No

Shared Folders Management

Query and Manage Shared Resources No
Query and Manage Connected Users No
Query and Manage Opened Resources No

Environment Variable Management

No

Remotely Execute Batch & Scripts

No

Remote Management via WMI

Not Supported on Mac OS

Goverlan Reach Server

Server Configuration

Via a DNS Service Location Record
Via a manually configured Goverlan Reach Server

Implemented Goverlan Policies

Reach Gateway Configuration
Client Restrictions > RC > Disable ‘Disconnect Remote User’ No
Client Restrictions > RC > Disable ‘View Log’ in Control Panel No
Remote Control Client Side Configuration > Policy Settings
Remote Control Client Side Configuration > Email SMTP Config No
Remote Control Client Side Configuration > Curtain Mode Configuration No
Goverlan Agents Configuration (Port / Protection Type / Firewall / Audits) No
Client Side Text Customization No
Client Side Logo Customization No

Gateway Services

On-Demand Assistance over the Internet No
Unattended Access over the Internet

Goverlan Auditing

Central Audit Registration / Remote Desktop Access Activity No
Central Audit Registration / Remote System Access Activity No
Central Audit Registration / System Login Logout Events No

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