Goverlan replaces Kaseya & Radmin at Binder & Binder
Binder & Binder is the largest Social Security advocate in the United States. Their lean IT department of six technicians supports 1,100 users in 34 sites spanning across the 50 U.S. states and its territories.
The IT Support team was using Kaseya 6.3, an IT systems management software solution, which was costly, inefficient and complex. Kaseya cost $38,500 at start-up (included purchasing a dedicated SQL server) and $11,000 per year for server maintenance and tech support. Additionally, they had to supplement Kaseya’s built-in VNC solution with Radmin for remote control & remote access.
“One of the big drawbacks of Kaseya is that it comes with VNC which has frequent delays and bad resolution. That required us to use Radmin. At $1,500 per 50 nodes, it’s very expensive. And we tend to go up in nodes, not down.” – R.Martes, IT Director
Besides Kaseya’s high costs, executing configuration actions with Kaseya was complex and time-consuming.
“I had to configure every office and define my topology in Kaseya. All this was very time consuming. There was also scripting involved to perform actions and install packages. Because it wasn’t self-explanatory, I often had to contact Kaseya’s tech support call center and then wait for them to get back to me.” – R.Martes, IT Director
A consultant working with Binder & Binder on a major AD migration project recommended Goverlan over Kaseya for its ease-of-use and cost-effective licensing model (per operator, not per managed node).
Binder & Binder is migrating to a Citrix environment. One of the main reasons Richard Martes, IT Director at Binder & Binder, chose Goverlan for its ability to shadow RDP/Citrix sessions, not available in VNC or Radmin
In comparing the Goverlan versus Kaseya implementation:
“Kaseya 6.3 took me about a week just it get it running. There was a lot of prep work and I had to contact them for assistance. With Goverlan there is no such thing as an implementation phase. Kaseya was very clunky. Goverlan’s user interface makes it very easy to learn. I have a small IT staff, time is very limited. I don’t have a lot of time to learn something, I really want to get to the nitty gritty. And Goverlan helped me do this.” – R.Martes, IT Director
Results: Significant savings in hardware and licensing
Since Goverlan doesn’t required a dedicated server and its licensing schema is per technician (not per node). Martes concluded, “There were tremendous savings in hardware and licensing for Binder & Binder.”
- Start-up Cost: $4,200 Goverlan versus $38,500 Kaseya + Radmin
- On-going Annual Cost: $1,200 Goverlan versus $11,000 Kaseya (server maintenance + tech support)
Results: Increase in staff efficiency
Goverlan proved to be a success for Binder & Binder’s AD migration project.
“Goverlan simplified the [AD migration] process tremendously. It cut the time by half, almost two thirds. With Kaseya, I would have had to call their tech support for help because this would have been too complex to script.” – R.Martes, IT Director
Goverlan’s Scope Action feature allowed Martes and his team to deploy software instantaneously and with greater ease.
“When it involved multiple actions, I had to contact Kaseya’s tech support call center because scripting was required which wasn’t self-explanatory. With Goverlan, I use the wizard to perform a set of actions from its current location and Goverlan pushes it through right away. It’s very simple, very easy, and I don’t need to contact support” – R.Martes, IT Director
Martes compared Goverlan to Radmin:
“You can’t record or take snapshots from Radmin. Goverlan’s snapshot feature is great because we can take a picture of the screen with the error and then research the error ourselves. Radmin doesn’t have the task manager feature and the chat feature is much better in Goverlan.” – R.Martes, IT Director
Goverlan V7 has relieved Binder & Binder from significant IT expenditures and time-consuming domain setup and scripting work. They no longer need a dedicated SQL server or Radmin for remote control support (included in Goverlan).
Martes concluded, “Goverlan’s GUI interface is great and menu selections are awesome. Again, it’s very easy to use. Goverlan didn’t require any special training or boot camp courses like Kaseya.” By switching to Goverlan, Martes estimates the IT team will save $80,000 per year.
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ABOUT BINDER & BINDER
Binder & Binder is a law firm specializing in Social Security Disability and Supplemental Security Income needs in all 50 states and all U.S. territories.
“Binder and Binder is the nation’s largest Social Security disability advocate by far.” – Wall Street Journal
Learn more at binderandbinder.com.