Goverlan Reach solves your help desk pain points by increasing ticket close rates and overall help desk productivity.
Goverlan Reach works behind the scenes to instantaneously:
- Reset a password
- Unlock an account
- Install a driver or device
- Add a printer
- Map a drive
- Install, repair a software
- Run & end a process
- Monitor performance
For your more complicated cases, you can remote control:
- Quickly connecting to user sessions with fastConnect
- Inviting other operators to join a session and collaborate on resolution
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Manage your desktop users and IT infrastructure remotely and securely. Automate your repetitive system administration tasks.
Save time and improve efficiency with:
- Global configuration management
- Real-time monitoring, reporting and process automation
- Software deployment, patch management and Windows updates
- Password Management
- Remote control, SSH and Telnet access
- Secure access of desktops, servers, switches, and firewalls
- Active Directory administration and automation
- Bulk actions performed in 1 click
- Hardware & Software inventories
- User’s activities monitoring
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Manage the complexity of your IT landscape with a scalable remote access software that works both for SMBs and enterprise businesses.
Goverlan Reach offers the following benefits:
- Lower cost of supporting IT infrastructure
- Auditing of technician actions
- Increased ticket close rates and overall technician productivity
- Support local and remote end-users and systems
- Increased compliance and security management
- Perform almost any Windows administration tasks remotely
- Compliance evaluation & remediation
- A solution to manage attended and unattended endpoints
- Affordable enterprise-class Remote Control
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Improve efficiency of your remote IT support and administration operations. Support stand-alone users, workgroups, and entire Active Directory sites.
Goverlan Reach offers the following benefits:
- Enterprise-class remote management and administration
- Entire sites and individual endpoints management without VPN
- On-demand support options for anyone, anywhere
- Increased ticket close rate and overall technician productivity
- Scalable pricing
- Small footprint, easy integration
- Auditing of technician actions
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Manage your ATM, POS, and Digital Signage Systems with smarter remote support tools.
Goverlan Reach provides:
- Remediates DSS fails without exposing the system’s desktop to the public view
- Enables users to perform visual verifications on multiple screens at once
- Allows console operators to schedule health measures to prevent future DSS fails
- Audits systems, detects undesired activities and sends alerts
- Provides background systems management tools to minimize disruption
- Generates hardware & software inventories
- Offers advanced Remote Control features
- Is secure and Compliant
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