Active Directory Integration: Find user sessions quickly with Goverlan Active Directory integration and real-time logged-in workstation detection. Active Directory bulk management for user, computer, or group objects is included.
Behind-the-scenes: Remote control can be disruptive; Goverlan offers access to powerful behind-the-scenes remote support tools. Quickly access and manage software products, Microsoft and third party patches, task and device managers, and more, without interrupting the user.
Remote Control: Support remote computers with Goverlan Remote Control. Access and log into unattended workstations, support remote users without disconnecting them. Support for multiple protocols and virtual sessions.
Citrix and VDI: Leverage all of the Goverlan tools against virtual desktop or application sessions. Detect virtual sessions in real-time; support and manage the hosting server, the user session, and the end-users device. Remote shadow / control Citrix XenApp and XenDesktop sessions.
Scripts & Tools: With Goverlan you can create, organize, and catalogue any number of pre-built scripts. This enables your service desk to automate routine diagnostics, troubleshooting and remediation. Scripts can also reference a file for more robust tasks, such as software installations.
Communication & Collaboration: The Goverlan remote support solution allows multiple people to collaborate within a single remote support session, increasing first contact resolution and improving the end-user’s experience.