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User Guides

  • My Goverlan Portal

    Getting a Goverlan Sign-on Account Goverlan features a sign-on based licensing system which can be managed via a web portal accessible at...
  • Getting Started

    Overview of Implementation The Goverlan Reach is a software-based self-hosted IT Remote Support solution. It is composed of the Goverlan...
  • Understanding SureDATA Technology

    What is SureDATA Technology? Goverlan uniquely combines a real-time information query engine with a database back-end. Retrieve real-time data from accessible...
  • Custom Actions

    Custom Actions are a powerful and flexible option which allow you to extend the existing set of Goverlan features. It...
  • External Controls

    The External Controls feature allows you to extend Goverlan’s functionality by adding links to external programs within Goverlan’s interface. An...
  • Managing Installed Software

    Programs Using the Programs feature, you can view and report on installed software packages on a remote machine. You can also remotely...
  • External Device Management

    Enabling External Devices Management In order for Goverlan to manage computers over the internet, you must implement a Goverlan Reach...
  • Supported Connection Protocols

    Other than the default Goverlan Remote Control Protocol which is established via the Goverlan Client Agent on the remote machine,...
  • Intel vPro

    Configuring Intel vPro Intel vPro is Intel’s application of Active Management Technology. Intel vPro gives IT administrators the ability to...
  • Working with Smart Cards

    Working with Smart Card Redirection On FIPS 201 compliant sites, Goverlan Reach RC allows users to supply smart card credentials to...
  • Goverlan Reach RC Tools

    Goverlan Task Manager The Goverlan Task Manager provides additional functionality not found in the native Windows Task Manager. For more...
  • Team Collaboration

    If multiple operators are using Goverlan, they should be configured for Team Collaboration. Team Collaboration allows for the following: Sharing...
  • The Goverlan Agent Manager

    The Goverlan Agent Manager is used to deploy, update or remove the Goverlan Client Agent on one or more remote...
  • Goverlan Task Manager

    The Goverlan Task Manager provides additional functionality not found in the native Windows Task Manager. Starting the Task Manager While...
  • Goverlan Remote CMD

    The Goverlan Remote Command console feature provides a command prompt access to any remote machine. The console can be started...
  • Goverlan File Manager

    View, send and receive files from the remote file system with the File Manager Opening the File Manager While in...
  • Power Options

    The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like...
  • Chat and Push Messages

    Stay connected with your users through Goverlan Chat and Push Notifications. Starting Goverlan Chat Sessions Initiate Chat sessions while in...
  • My Favorite Devices

    The Favorites computer container is used to create your own hierarchy of internal and external computers for easy access. This...