Troubleshooting Onsite GLS

Goverlan Operators may still be prompted to sign-in to the software if one of the following occurs:

  • The GRS Licensing Services configuration was not detected on the operator machine. In this case, use the GRS Client Tester utility to validate proper settings distribution.
  • None of the licenses associated with the silent sign-in account matched the feature-set required by the Goverlan software product, or the licenses are maxed out. To review license usage, login to my.goverlan.com.
  • The Goverlan Reach Server cannot communicate with the online Goverlan Licenses Services. If this is the case, the Licensing Server Settings window will display an error message.

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