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Enabling Debug Dumps for Goverlan Processes

This article provides information on how to enable debug dump paths for investigating Goverlan crashes. These instructions are only to be followed if a Goverlan Support representative has instructed to do so via an active support ticket.

Note:

As of Goverlan v9, crash dumps are automatically configured by the application and this article doesn’t apply.

Information:

Step 1

Download the following .reg file and import it to the machine that is experiencing the crash: GoverlanDumpKey.reg

After the registry key is imported and one of the Goverlan processes crash, Windows will automatically export a .dmp file to the directory set in the registry key.

The export directory is: C:\ProgramData\GovCrashDumps, feel free to modify this directory in the .reg file before importing the registry key.

Step 2

Once the .dmp file is generated, please contact the support representative who instructed you to follow this KBA and they will provide a custom upload link to upload the .dmp files.

Note:

If you cannot download the above GoverlanDumpKey.reg file, feel free to copy/paste the below into notepad and save the file with the .reg extension:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovAgentx64.exe]
“DumpCount”=dword:00000002
“DumpType”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovCentralServerUI.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Goverlan.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GoverlanReachServer.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GoverRMC.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovSrv64b32.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovTools.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GoverRMS.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GOVsrv8.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovSrv32b64.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovSrvUI.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovScopeActionWorker.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Proxy32a64.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\WMIX.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\GovCmdLine.exe]
“DumpCount”=dword:00000002
“DumpFolder”=”C:\\ProgramData\\GovCrashDumps”
“DumpType”=dword:00000002

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