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Case Studies

Manufacturing

Asbury Automotive Group

Asbury Automotive Group is the 5th largest U.S. based franchised auto retailer. Their IT Team of 16 supports 100 sites spread across 10 states, managing 6,500 PCs on a daily basis. By implementing Goverlan, the IT Team reduced their case close time in half. They are now able to perform actions behind the scenes, such as software installations, without involving users and remote troubleshoot, eliminating on-site visits, saving the team approximately $240,000 in man-hours per year.

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Government

Bureau of Information and Telecommunications, State of South Dakota

South Dakota's Bureau of Information and Telecommunications supports the entire state's IT infrastructure, totaling 9,800 computers spread across 241 cities. When recent budget cuts slashed their IT staff by 15%, the BIT team needed a solution that would allow them to maintain exceptional support even with fewer technicians. With Goverlan, the team can now push fully customizable administrative tasks, such as ad-hoc software deployments to their machines statewide with just a few clicks, saving the team an estimated $46,500 in onsite travel costs.

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Transportation

Córas Iompair Éireann (CIE)

Every year, Córas Iompair Éireann (CIE), Ireland's national public transport authority, makes 230 million trips around and across Ireland. Supporting 3,500 machines shore to shore, CIE's 13-technician IT team needed an intuitive, immediate-response Systems Management solution to support the Emerald Isle's critical transportations systems. With Goverlan, the team now runs Ireland's transportation systems with more speed and efficiency, and much more room in their budget – the team estimates a steady annual cost savings of anywhere from $10,500 to $13,000.

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Education

Ellenville Central School District

With an admin-to-computer ratio of approximately 1 to 375, supporting the entire district's network - totaling 2,000 students and 300 teachers and staff - seemed like a modern case of David and Goliath for the Ellenville IT Department. With the powerful Goverlan® administrative tools, built-in functionality, and ability to perform management tasks district-wide, the department drastically improved their time-to-resolution and call efficiency, successfully meeting the school district's IT needs.

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Frontier School Division

With schools dispersed 100-600 miles from any of its central offices and 7 administrators supporting over 3,500 computers, the FSD Support Team needed to reduce their time-to-resolution and extend their IT reach. Goverlan Remote Control, seamless Active Directory integration, and fast in-depth access to a remote machine's components in a drill-down menu has allowed the team to decrease their time-to-resolution from 1-3 months to less than 1 week and dramatically reduce onsite visit travel costs.

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Graves County Schools

With three systems administrators supporting over 2,000 devices in 18 locations, distributed across 556 square miles in Kentucky, the Graves County Schools IT Department needs to be able to act fast to resolve issues. Goverlan has helped the team discover newfound agility with faster response times and improved time to resolution - despite shrinking schools budgets. When a recent zero-day vulnerability left their infrastructure vulnerable to potential security attacks, the team used Goverlan Scope Actions features to quickly patch their systems district wide. With Goverlan, the team has also been able to join the Green IT movement and slash energy costs by automating the powering on and off of computers in all 14 schools.

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Finance

Kingdon Capital Management

The Kingdon Capital Management IT Group has to be able to provide crucial systems support to international traders around the clock without interrupting their work, which is critical to the daily operation of the busy securities trading firm. With Goverlan, the group increased their first-call resolution by 95%, and can now execute tasks and solve issues with minimal or no user interaction and without having to travel to individual machines.

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Healthcare

Pekin Hospital

When doctors and nurses count on fast solutions during high urgency situations, The Pekin IT Department needs to be able to react fast and provide effective on-the-spot support. With Goverlan, the team can now quickly pinpoint the exact location of highly mobile users by username search and gain access to real-time, in-depth system data to provide vital support to more than 100 servers and 750 critical endpoints hospital-wide.

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Tech

Teltech Communications

With remote sites spanning three states - from Colorado to Arizona and Florida - Teltech Communications needed a centralized and all-in-one remote administration solution to support their end-users. The Goverlan® Remote Administration Suite v7 helped the next-gen telecommunications leader slash operating costs and time-to-resolution, increase staff productivity, and provide more efficient support to sustain the company's global expansion.

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