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What is the Goverlan Maintenance Subscription (GMS)? A 12 month subscription (non-refundable) that entitles your company to receive all minor and major upgrades to the Goverlan product under license. It also guarantees swift technical support response time via priority email and telephone support. To ensure that you have a smooth introduction and trouble-free implementation, the purchase of Goverlan includes a free maintenance subscription for 90 days.
Do I need to Purchase a GMS to use Goverlan? No. The purchase of a GMS is a
value-added option. However, if you do not own a
GMS, you will only be able to download software
maintenance updates (bug fixes). When a new version is released, you will
need to pay the full upgrade cost applicable for
each product. Additionally, technical support can
only be requested via email or forums with no
expressed warranty from PJ Technologies that the
technical request will be answered or resolved. For further information, review the Software Maintenance and Technical Support Obligations of our Software End User License Agreement.
How much is the GMS?
The GMS cost is based on the current retail price of
the Goverlan product. You can
purchase a 1 or 2 year GMS. The advantage of buying
a 2 year subscription is that the maintenance cost
is locked-in even if Goverlan prices increase.
What if I purchase additional licenses during my current GMS period? If you purchase additional user licenses which you would like included under your current GMS, you will be charged a prorated maintenance amount for the additional licenses based on the number of months left before renewal*. * Since the purchase of a new license automatically includes 3 months of free maintenance, the prorated amount may be null.
When Should I Purchase the GMS? You must purchase a GMS within the first 3 months from your original purchase date. The 12 month subscription starts after the initial 3 month period from the original license purchase date. It doesn't matter if you purchase the GMS on Day 1 or Day 89. However, for convenience, it is best to purchase the GMS at the same time as you purchase the new license(s).
How Long Do I Have To Renew GMS Once It Expires? GMS’s are not automatically renewed. We will send you an email notification prior to your GMS expiration date. Once your GMS expires, you have 30 days to renew your GMS. During this 30 day period, you are not covered by your GMS. After 30 days, your GMS will be cancelled. You will have to pay the full upgrade cost when the next version is released and then you will have 90 days to purchase a new GMS. |
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