What is the
Goverlan Maintenance Subscription (GMS)?
A 12 month subscription (non-refundable) that
entitles your company to receive all minor and major
upgrades to the Goverlan product under license. It
also guarantees swift technical support response
time via priority email and telephone support.
To ensure that you have a smooth
introduction and trouble-free implementation, the
purchase of Goverlan includes a free maintenance
subscription for 90 days.
Do I need to Purchase a
GMS to use Goverlan?
No. The purchase of a GMS is a
value-added option. However, if you do not own a
GMS, you will only be able to download software
maintenance updates (bug fixes) and technical
support will only be provided via email (no phone
support). When a new version is released, you will
need to pay the full upgrade cost applicable for
each product.
For new Goverlan licenses, an initial 90-day
maintenance subscription is offered free-of-charge
to ensure that you have a smooth introduction and
trouble-free implementation. During these initial 90
days, you will have full access to our qualified
technical staff and resources.
How much is the GMS?
The GMS cost is based on the current retail price of
the Goverlan product. You can
purchase a 1 or 2 year GMS. The advantage of buying
a 2 year subscription is that the maintenance cost
is locked-in even if Goverlan prices increase.
The table below shows GMS costs based on current
Goverlan v7 prices.
|
Current Annual Subscription
Price List |
|
Type |
 |
Goverlan Administration Suite |
|
|
 |
Goverlan Remote Control |
|
|
1 year |
|
$199 |
|
|
$89 |
|
2 years |
|
$398 |
|
|
$178 |
|
|
|
What if I purchase
additional licenses during my current GMS period?
If you purchase additional user licenses which you
would like included under your current GMS, you will
be charged a prorated maintenance amount for the
additional licenses based on the number of months
left before renewal*.
* Since the purchase of a new
license automatically includes 3 months of free
maintenance, the prorated amount may be null.
When Should I Purchase
the GMS?
You must purchase a GMS within the first 3 months
from your original purchase date. The 12 month
subscription starts after the initial 3 month period
from the original license purchase date.
It doesn't matter if you purchase the GMS on Day 1
or Day 89. However, for convenience, it is best to
purchase the GMS at the same time as you purchase
the new license(s).
How Long Do I Have To
Renew GMS Once It Expires?
GMS’s are not automatically renewed. We will send
you an email notification prior to your GMS
expiration date.
Once your GMS expires, you have 30 days to renew
your GMS. During this 30 day period, you are not
covered by your GMS. After 30 days, your GMS will be
cancelled. You will have to pay the full upgrade
cost when the next version is released and then you
will have 90 days to purchase a new GMS.